I STRONGLY BELIEVE THAT EVERYONE HAVING TO DO WITH CHARTER SHOULD BE HIT BY A CAR, THEN A BUS, AND THEN A TRAIN!!! AND THEN REPETE ABOUT 100 TIMES!!! IN THAT ORDER!!! DIE CHARTER DIE!!!!
btw how many times did you call in one day? I heard a week and a half each time... so I assume its the same day. How long did it take you to realize your getting the same response from each rep? If there's an outage there is nothing they can do over a phone as for when it's back up.. are they mind readers?
My family lives in Birmingham, it has to be one of the worst areas to service. we've had charter.. AT&T and some other company. It really doesn't matter who you go with.. We've had problems with everyone of the company's and cable or not customer service sucks period. Try dealing with HP and get back with me..lol. I notice though.. when you live in the boonies it's sometimes better to go with satelite (less interference) if you live in the city go with broadband.
dude all these customer service support fucks on the phone are bullshitters. They read off a script if a customer says the internet has not been working for days. Every single call I've made to support they've said either "Sir, there's an outage in your area" or "We have to call in a technician". It baffles me how this company is still around with all its negative feedback it gets from customers. This company is a big fat fucking lie. They'll do anything to take your money. FUCK YOU CHARTER!
Typical Charter Bull. Every 3 months I go though some BS about why the internet is not working. It works then drops very 30Min. Then when it gets really back, I drive over to the local payment center to ask for a refund. The next week the external IP address for my area is changed again and the internet is working. This crap has been going on for 5 F'ng years! It's so crappy, I have a DSL line as backup since the Charter is down so often.
Cable has been out for two hours. Understandable, except it went out for 3 hours earlier this week and quite frequently. For no apparent reason. Not to mention how the internet connection speeds are terrible. More than two laptops connected to a wireless router and its like having dial up again.
Funny. I live near Hoover as well. I had been with DirecTv for 14 years and can count on one hand the # of hours I'd been without service over those 14 years. I had ATT for my home phone and had maybe 2-3 days worth of trouble in 14 years. Switched to Charter 2 months ago and I've already made the calls to switch back to ATT and DirecTV. My bundle of services (phone, tv, internet) are all out and have been for a full day now with no ETA of when I'll have my services restored. Charter SUCKS
The worst and they get away with it because there is no one else that can provide the service in my area. I called them about 8 times to get internet that goes on and off like a light bulb about to go off. Then they start to play games with your bill. Just wait, one day we'll all be getting settlements from they get sued in a class action for what they do.
If you don't like the fucking company/service THEN FUCKING END IT. I get all kinds of pissed off rednecks crying about their cable at 2 in the morning...like get a clue stupid bitches Charter doesn't give a fuck and neither do we!
@BadMoviesNow whoa holy cow dude, you need to chill out man, if you want people to not bitch and complain then you gotta set the example. i cant say quit snorting coke as im doing a line right on my girlfriends ass.
charter caused our internet, tv, and telephone to be down for 2 weeks. they said they were working on the problem and then a week later they finally come and rewire our road's connection.
@jnbrown62 sir that is kind of childish to say to someone to start their own communication company, if someone is having trouble and despair then you help them. you dont tell a rape victim they shouldnt have been walking in that part of town.
Charters sub contractors are criminals that base attacks against computer bios. Be warned and don't use these pieces of shit or thier illegal subcontractor garbage thieves.
DUDE YES!!! I'm in Hartselle Alabama and I swear, they are the most terrible piece of shit fucking internet company I've ever known. Writing this using their shitty service as we speak. I've had in and out dropping internet for 2 months, and had 3 techs come out and they say that can't do anything. He told me they are using ancient hardware. They have throttled my internet to 10Mbps, I pay for 26Mbps. Even after the throttling... THEY ARE STILL HAVING GOD DAMN FUCKING PROBLEMS!!!
I have Charter Cable and this is how much it sucks: i live by the beach and the (Charter) cables outside my house are gray from the salty air (and the fact that they haven't changed them in almost 30 years). My husband & I keep telling them to change them, but they don't listen. PG&E change their wires about every 5 years as does the phone company. Why can't Charter? Doesn't their ad say that their customers are number 1? They have a great product, it's their "Customer Service" that sucks!!
@thecmonster93 this is why friends of mine got free cable tv from them... when they move into the house or apartment, they found out that charter haven't came and cut their wires around the building and now people getting free cable tv service lol
Charter service is horrible. The service reps can't do anything about the infrastructure problems, and the field techs can only try to band aid fix things for specific customers. Results...short term fixes that result in repeat calls.
The only way to permanently fix Cable company service delivery is to have elected officials change the way you are billed. Ask your politicians to enact legislation that will meter service and service quality delivered to your residence.
Charter service is horrible. The service reps can't do anything about the infrastructure problems, and the field techs can only try to band aid fix things for specific customers. Results...short term fixes that result in repeat calls.
The only way to permanently fix Cable company service delivery is to have elected officials change the way you are billed. Ask your politicians to enact legislation that will meter service and service quality delivered to your residence.
doesnt matter who's fault it is.... the guy making the calls is the one that sounds like a douche. he must feel like he's got a big set of nuts. i would've hung up on his ass too for talking to me like that. they didn't choose to be A-rabs.
Hey stoneplayer, you're an idiot. I have Charter at home and charter business...not ignorant... Not stupid ...not crazy, just shockingly aware of just how bad the charter product is. It's not the user but the company...pinner.
I HAVE GREAT NEWS......Our city has VOTED OUT charter and we WON....charter will be REPLACED with a NEW cable / internet service.....I dont know about surrounding areas but we got rid of it once and for all!!!.....the vote was this week and now its OFFICIAL....we're free!!!.....we're free!!!!!
I work in the call center in Brownsville, TX and we are not even allowed to play solitaire. Seriously I try my best to help every customer i talk to sometimes unfortunately there is no hope for some. Charter works 2 ways either u get good service or u have lots of problems it all depends on your location and poles. charter doesn't exist in my area but if it did i would not subscribe. Just know u have a better chance if your nice at the tech helping u out because we hear all your complaints!
they fucking blow. my internet drops every 15 minutes. sometimes on good days it drops every hour! i cant even play a decent game without lagging out. fucking faggots. fix your shit or ur in for it.
I've been reading all the comments and i can't believe the responses. I've had charter internet for over 6 years and never have any trouble. I think a lot of users issues are that they are completely ignorant to how their computers and internet work. A little education goes a long way. Then you get a bunch of morons calling in saying charter sucks and they don't have internet when the problem is them. They are probably running a shitty computer with no security.
charter fuking SUXXXX...they are a bunch of ASS CLOWNS! I wish Time Warner would run them out of my area! I pay them over $100/mth when to be honest, they should be paying customers to use their shithole crap ass "service"! BOO to charter...charter really fuking SUX!
Charter is such a huge steaming pile of s***. My connection goes down every time it rains and won't come back up until it's bone dry. I've tried to talk to them politely and explain my problem in detail. They've sent out 4 line techs and replaced the wire outside TWICE. There's some problem with their equipment out on the utility pole. Of course they deny that there's anything wrong and won't address the problem. Charter if you read this, please go sodomize yourself with a 3 foot iron pole.
Hey Moron, Charter didnt catch you. You got caught by the government or a University that were monitoring your p2p activities. Then they sent it to the Production company that made the movie who in turn sent the info to Charter. Charter then contacted you. The first offence is normally a warning. The best way to not get busted is to buy or rent the movie instead of being a low life thug and stealing anything you can not buy.
P.S. The U. S. Constitution contains no express right to privacy
@joshbergstl Cool story bro.... I'd rather download movies for free than to be a sucker like yourself. Plus how am I supposed to know all of that you ignorant cock sucker. I'm not going to go onto the internet just to research who busted me for illegal downloading.
And P.S. I'd rather be a thug than a bitch to society like you are.
Charter has promised to fix our HBO for almost a month. They've been out twice in the last two weeks and it's still out. They also have promised to send a truck out the next day, yet no one shows up and the HBO is still out!
if charter had people in upper management that has NO clue about what it takes to keep a catv system running and they continue to say we dont have the $ for repairs then it sounds to me we should just sell the dam system to someone if any company is dumb enough to buy the pieced together shit.. however i can completely understand the call center problem we really need the local call center back THATS RIGHT IF ANY COs OF CHARTER READS THIS COME TO NC AND LOOK INTO THERE OPERATIONS THERE
Charter is beyond awful, but it's the same as anyone else. Outsourced call centers where the employees are rated on how quickly a call is processed with no regard for resolution. As long as Americans remain total wusses the more of this we're going to have to put up with. However, one of charter's biggest problems is overbooking their lines. You can just keep connecting stuff to their network, but every bit of wirespace lowers the overall signal.
look idiots if u don't like charter so why u don't get the suck ass verizon or direct tv i'm so mad right know reading your comments itssucks when i go to the customer house and they start conplaining about the service
hey i'm a charter tech and u guys don't should be blaming us cause u don't know how hard is our job we have to do the wirse in all house even when is raining or to sunny so shut up fuck faces
This happens the same thing at my house. all the commercials about Charter make it sound good lol. Charter is The worst Internet in the world. When i play cod i always have the worst connection. and when im the host people cuse at me cuz of my horrible connection.
With Charter you have to go through your bill with a fine-toothed comb. I have to call and get them to correct over-charges on nearly every bill. It's pathetic
by the way, I agree with him about customer service... I've waited 30mins just to get a hold of people. Some how Charter in my area only comes and install stuff only on Tuesdays.
Short term minded greedy CEOs that talk a good game but can't back it up with a good product. These are they used car salesman of the 21st century. Just like domestic made cars. I only buy German engineered vehicles, they don't skimp on quality and you GEt what you PAY for.Time and time again a see another ISP drop the ball, if you find one that is doing well it's just a matter of time before the company goes into the crapper. It's the American (business) way. LOL
the charter internet service (Dayton NV) was fine until about 2 months ago, no it has poor latency issues or drops me me from sites all together. Yeah sure, When I do a connection speed test it seems fine, but at time I'm watching a Netflix streamed movie and it will lose the connection intermittently. I think it has to do with how Qwest handles their routing. I've used Netstat and Tracert to follow the ms routing times and it can be over 100ms to completely timing out.
read it again - it says UP to 10 MB - do you keep your pc healthy and clean...not saying you in particular don't, but lots of people have infected pc's with Spyware, trojans, etc., and blame the Internet company.
@XohshitztonysbackX if you knew anything the games are what use so much of our bandwith its the gamers who slow all costomers speeds down thats y yall are the first to be booted
by the way I use P2 Gurdaion so you nosey internet provider doesn't what I'm doing online... by the way I'm at my sister's house using her internet typing this which is att uverse and i still have charter at my place but Charter won't know what' I'm doing because of that software that blocks my isp from know what I'm doing online.
This is the plain truth about Charter... Two years ago they changed their customer service to be handled in India. Now when you have to call them (which is often) the person on the other end of the phone has NO clue what you are talking about. Charter claims it's to save you money but after 7 years with them my bill just goes up. In short.. Their Internet is shit, their cable is shit and forget calling them about it, you'll wait 1 1/2 hours to talk to some-one who can't and won't help.
Well Charter cable is only in my area so I have no choose, unless I want to get ATT DSL, MSN DSL or AOL Dialup or netzero etc..... Charter only cable internet in my area.
You not only captured "The Charter Experience" that thousands face every day, the below crude responses from Charter employees further validates how seriously screwed up this company is.
Yeah they suck...being someone who needs a constant connection, it sucks havening to reset my connection then my wireless then my accounts, then my accounts and so on...
haha you should have your house re-wired.If you already have you need to go to your local office and talk to a lead.Where I live the charter service is perfect and everyone I know has perfect cable and internet.If thats to hard you can leave more vids on youtube.Go to dish and see what kind of vids you leave then lol.
I've lost count of how many problem's I've had with Charter. Rescheduled one appointment 3 times then they brought the wrong cable box. Got a year of free movie channels out of it though. When they do come with the right equipment, the techs I've had fix the problem in a jiffy. Of course they say there will be no service charge and there always is but when I call Charter they always take it off. Still a hassle, they will never get it right. No wonder they've lost so much money and are bankrupt.
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Ha ha jokes on you Charters's not bankrupt dumb fuck customers are just retarded ooh my internet is not working,I'ts charter's fault cause I'm retarded,don't buy a car if you can't drive dumb fuck.! I'm a charter tech and my stuff works perfect,9 times out of ten the customers can't figure it out and blame charter,and just so you know chapter 11 is different then chapter 7,look it up before you claim shit you don't know about.But buisness is booming!!
As we speak my Cable just went out. except channels 2,4,5,7,9,11,13 etc.
but they are laggy as fuck. And naw 9/10 times its charter. Because I can go to bed one time out of the week and wake up with slow shitty internet, or internet that doesnt connect at all. And after Ive tried the troubleshooting steps it still doesnt work, so charter is left to blame for the shitty everything they offer.
Hahahaha every time i call charter because something is sucking dick of theirs i get the automated voice because all the lines are tooken up by all the other the other unsatisfied customers.
I am battling them over RETURNED "non-returned" equipment
The BBB has received numerous complaints regarding this firm which provides cable, Internet, and telephone service. Complainants primarily allege that the firm had improper billing practices, referred customer bills to collection agencies in error, provided poor customer service, failed to properly install or maintain service and failed to honor service appointments. These allegations are reflected in the complaint statistics below.
After a billing issue, which was Charter's fault, our Charter phone service was disconnected. The service was restored after wasting several hours convincing Charter to accept a payment over the phone (they wanted us to drive 40 minutes to the nearest bill-payment center and pay in cash!). When the service was restored, however, we were signed up for every extra phone service that Charter offers. We also lost our promotional rate. This was in addition to the $60 reconnect fee!
So sixteen modem reboots later and talking to habeeb named "Rick" (Yeah right); Internet is still in the toilet!!! When the F$%@ is Verizon going to tear up the street and put in FIOS. BTW, Hallofhealing, Boo Fricking Hoo you jerk off should be chained to the pole to keep this POS Network together.
where do you live I'll fix you're cable real good,I'm a great tech,you should tell the tech how you feel when he is there tough guy.Are you one of those guys that can't turn on his tv and blaims the cable guy lol your probley retarded.
Charter Blows goats!!!! Internet sucks, On-Demand never works right, and their Customer Service is WORTHLESS. I cannot believe Microsoft owns part of this POS!!!
people just need to chill out, if your internet is that important to you, pay for a business line, charter internet and television is just for recreation, just for fun people.
1.) what are the lights on your modem doing? good lights bad lights
second) go to start, run type CMD then run IPCONFIG whats the ip address, 169, 192, etc third he should have checked the GODDAMNED NODE! just because birmingham is in anoutage doesn't mean that you are in an outage, your node might not be affected... SO MANY things wrong with these techs, what it probably was is that they couldn't sell tyo you so they got you off the phone.. ARRRRRRRGH
I work for charter and our System Techs in our area have an average outage fix time of 45 minutes. We get up at 1am in the morning out of bed to help with outages.
The current cable company infrastructure is a "node" structure. Any outage exists in a LOCAL environment, save a fiber cut - which is beyond any provider's control. The "node" structure involves a communications "node" that serves a maximum of about 500 customers. The node is fiber-fed, and this (theoretically) eliminates the need to roll trucks long distances for repairs. Essentially, if YOU are having problems, so are your neighbors. The problem here is a call center in INDIA. Pathetic.
Yes, nodes connect to amps/line extenders and then connect to taps which connect to the homes. I love working for Charter, but the customer service does suck. Once you guys get a hold of a technician, you should be happy.
Charter and comcast are not in competition with one another. Charter and Comcast's competition is with Satellite and local utility companies, not each other.
I work for Charter, and it's not the most perfect company in the world, but its the best job I've ever had, and our particular office is great. I wish it was all good across the country though...
CHARTER..JUST SUCKS! the TV works,but the internet...IT KEEPS FUCKEN SHUTTING DOWN! FOR NO REASON AT ALL...and no,it's not just my bro's laptop,IT'S THE OTHER LAPTOP AS WELL...i mean,wow,every 2 months,and every 10 minutes,the internet keeps shutting down -_-..FUK
Goddamn it they told me our computer was broken when it cost a 1000 fucking dollars and we were gonna trade it in for the half as much one (500) cause they didn't have any models left, and all we needed was a fucking router!!!!!!!! God their such dumbasses
I have to agree. When my neighborhood was out we were told by Charter that we didn't have an outage. Our entire area is leaving Charter and going with DSL, DirecTV, and back to AT&T phone service! AT&T is having to put in new plugs for their DSL service and DirecTV is taking a month before we can get installed. Pretty soon no one in this area will use Charter - as far as we are concerned they can go out of business.
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I have to disagree with alot of you on this one, I have charter internet and tv at home and i have no problems...then again i installed it myself because i am a contractor for charter and they are getting better with their customer service and that is why the were voted #1 MSO for 2007
If everyone hates Charter so much, why not drop the service and get a dish? Get DSL. There are other options, no one is forcing you to have their services.
OH MY FREEKIN" LORD...hese people all SUCK so dammm't bad. I've been dealing with them since MAY 08 and still no cable, you'de think they don't want my money. The guy was here today 2 days LATE mind you, with a bunch of excuses, and could only take 20 bucks off the bill.. SCREW you charter man and your whole flipin' company. Get the DISH or some rabbit ears....later and good luck man
I work at the Louisville Call center for Charter, and even I hate these guys!! They are Outsourced techs from the Philippines and they are friggan brain dead and they keep dumping their calls on us.
Yeah charter really sucks, took 3 weeks to send someone over. Then they said there must be a downage in the area due to a fire. Really retarded if you ask me since it was in the LA area... Plus they always says the say the same thing. My sister called them about the internet and asked why it wasn't working since the cable and phone worked fine. They asked her to replug the modem. As if we already didn't do that =_=. I know more than them and i'm only 13 with no expertise in the subject
Charter is garbage. They have the worst cable service of all the companies I have ever used. They have constant outages and I constant problems with the service. I recommend satellite if faced with Charter. And Charter is the only time I've recommended satellite over cable.
All Charter customers. Each of the people spoken to in this clip were from foreign call centers. I take call after call from people who are upset about agents not being helpful, and not being easy to understand. Here's the problem, Charter cares about SALES. PERIOD! They are looking at closing more American call centers now because the outsourced call centers outsell us. The easiest way to eliminate the foreign agents is to not buy ANYTHING from foreign agents, and tell them why.
i despise charter! everytime i call those idiots with yet another problem they try to upsell me another one of their shitty services! yea, great timing you moron talk to me about your stupid phone service when my internet connection doesn't even work. then they all of a sudden start sending me shit in the mail saying they'll provide me with a return box for the equipment i "was" leasing. they are just begging to have me cancel my service. i very well may oblige. down with monopolies!
omg charter is horrible and the dang representatives have no clue what they are talking about or whats going on i told them about my problem and they said "I am sorry to hear that" ok tell me what kind of service that is! the only thing charter is good for is their cable TV
I just burst a vein in my forehead. I had an appointment for today for Charter to replace my modem. Charter just called, and the tech said "uh, can we come Saturday (tomorrow)?"
Here is some advice for you, Charter is a company focusing on sales not service, when you call a service rep 40% of his evaluation is trying to promote services, 30% opening and close, 20% tone to customer and writing down notes.. Which leaves about 10% for actually troubleshooting because when no the service we provide for customers in small markets are shit. We Avg. $1 per call in tech support it makes sense not to upgrade the line. In this case you have made charter 4 dollars! former csragent
Here is some advice for you, Charter is a company focusing on sales not service, when you call a service rep 40% of his evaluation is trying to promote services, 30% opening and close, 20% tone to customer and writing down notes.. Which leaves about 10% for actually troubleshooting because when no the service we provide for customers in small markets are shit. We Avg. $1 per call in tech support it makes sense not to upgrade the line. In this case you have made charter 4 dollars! former csragent
and just as a response the the ignorant pakistani or indian or whatever (jules07v) this guy is the only reason why you f**king pakis even work for us is because charter only pays you like what 5 cents an hr to tell someone they have to wait 30 mins for a cable mdm to come online when it taks seconds....The only reason why escalations is in the phillipens is because its cheaper...They must know that the majority of you guys can do your job write and were the ones always fixing your guys f**k ups.
Just to let everybody know we arent all like that, Some of us actually do our jobs....The only reason why im saying this is because i would for charter internet tech support...But this is to the person names jointopz, thats great if you know what IE is and how to open it but you have to understand there are quite a few of you guys who dont KNOW A GOD DAMN THING ABOUT PC's. I had a gentleman today who only use the internet for email and didnt even know what IE was
What kills me is the "rep" goes through the EXACT same spiel everytime and me being a IT tech i KNOW the shit they are telling me to do is irrelevant....So im just sitting here laughing to myself while im being asked dumb questions and knowing this guy isnt gonna help me at all.
Ill have to agree charter is terrible...Also whats it got to do with being in the SOUTH? We arent educated enough to know how to click IE explorer??? lmfao some people kill me. Part of the problem is reps acting like customers are all stupid when they are reading from a fucking notepad on how to fix problems....Im a IT specialist and my net doesnt work so i call charter and its the same shit everytime...They read right out of a handbook without any skills to solve problems themselves.
jules you have no idea what you are talking about, just sound like another stupid agent from overseas. I work in a Canadian center, and we handle escalations and spend most of our time correcting mistakes you guys make. Also we can never understand your poor spelling and grammar in the notes to see why the customer has been calling in the first place.
i wish their was a way to put these pricks out of business. they have the worst internet service of any isp anywhere. they remove channels from your lineup and place them in the tier above which forces you to upgrade. usually about 15 fucks more a month if you do so. or you can go to directv and give charter the finger.
i dont no what to say hahahah, i work at charter and most ppl who call in shouldnt have the internet for real where is the enter key rofl haha outages are nice, but ft wood teaxs was out for a month about 2 years ago, feel lucky, intermittency sucks haha
Wow...this is almost exactly like what I went through. I mean with the who outage BS and no one being held accountable for what the last person just told you. Three weeks now and still all of the problems haven't been fixed. At least I can get online now.
most of the customer that calls us are not just "retards" but "idiot" as well.. :D lol doesnt even know what an address bar is on the internet explorer :D lol
I used to live in Russet Woods(2002). They BS'd us about inside wiring until Bellsouth DSL came. DAYS later Charter came and rewired the area. So much for inside wiring.
One guy repeatedly said the problem was inside, I made him hold while I hooked the service wire directly to the back of the modem: ZILCH! When I told him...
You were hit by one of the worst hurricanes in history. Do you really expect to have shit working perfectly? You're lucky you have anything. If you don't like it, you don't HAVE to have it. Try SAT if you hate charter so much you ignorant fuck!
omg I feel sooo sorry for you...I work for charter (I'm in Canada) and you seem like one of the customers that would have been so nice if you got me the first time but instead you get screwed over with people who can't tell you what's really going on and I love the fact that you called him a douche hahaha
How about you think about the Canadians that have to listen to all of you complain about your shit that doesnt work.... You think you yelling at us we are going to help you.... Yeah Right just shut your mouth and see what happens
I think the real issue is simply that several people are intolerant to people with an accent....it is called GLOBALIZATION which incidentally was an American initiative remember? So....I mean all people who speak against call centers abroad are speaking against the american dream right?
COMCAST SUCKS MORE but all cable SUCKS!
Annon119 5 days ago
What you all want fucking hugs
tech2150 5 days ago
worst company ever, tv and internet never works. they have so many negative complaints, i dont know how theyre still around...
shant07 1 week ago
I STRONGLY BELIEVE THAT EVERYONE HAVING TO DO WITH CHARTER SHOULD BE HIT BY A CAR, THEN A BUS, AND THEN A TRAIN!!! AND THEN REPETE ABOUT 100 TIMES!!! IN THAT ORDER!!! DIE CHARTER DIE!!!!
thezachattack014 1 week ago
btw how many times did you call in one day? I heard a week and a half each time... so I assume its the same day. How long did it take you to realize your getting the same response from each rep? If there's an outage there is nothing they can do over a phone as for when it's back up.. are they mind readers?
Nikolett1985 2 weeks ago
My family lives in Birmingham, it has to be one of the worst areas to service. we've had charter.. AT&T and some other company. It really doesn't matter who you go with.. We've had problems with everyone of the company's and cable or not customer service sucks period. Try dealing with HP and get back with me..lol. I notice though.. when you live in the boonies it's sometimes better to go with satelite (less interference) if you live in the city go with broadband.
Nikolett1985 2 weeks ago
dude all these customer service support fucks on the phone are bullshitters. They read off a script if a customer says the internet has not been working for days. Every single call I've made to support they've said either "Sir, there's an outage in your area" or "We have to call in a technician". It baffles me how this company is still around with all its negative feedback it gets from customers. This company is a big fat fucking lie. They'll do anything to take your money. FUCK YOU CHARTER!
shant07 1 month ago
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shant07 1 month ago
Typical Charter Bull. Every 3 months I go though some BS about why the internet is not working. It works then drops very 30Min. Then when it gets really back, I drive over to the local payment center to ask for a refund. The next week the external IP address for my area is changed again and the internet is working. This crap has been going on for 5 F'ng years! It's so crappy, I have a DSL line as backup since the Charter is down so often.
autoquick 2 months ago
i cant even update my mineraft to 1.0 because of charters gayness.
DATJACK61 2 months ago
Cable has been out for two hours. Understandable, except it went out for 3 hours earlier this week and quite frequently. For no apparent reason. Not to mention how the internet connection speeds are terrible. More than two laptops connected to a wireless router and its like having dial up again.
Darth814Vader 3 months ago
my charter internet sucks so bad that i can't even load this video, and have been trying to post this comment for about 15 minutes now...
trrasico 3 months ago
Funny. I live near Hoover as well. I had been with DirecTv for 14 years and can count on one hand the # of hours I'd been without service over those 14 years. I had ATT for my home phone and had maybe 2-3 days worth of trouble in 14 years. Switched to Charter 2 months ago and I've already made the calls to switch back to ATT and DirecTV. My bundle of services (phone, tv, internet) are all out and have been for a full day now with no ETA of when I'll have my services restored. Charter SUCKS
wwwiv 4 months ago
The worst and they get away with it because there is no one else that can provide the service in my area. I called them about 8 times to get internet that goes on and off like a light bulb about to go off. Then they start to play games with your bill. Just wait, one day we'll all be getting settlements from they get sued in a class action for what they do.
redkate1 5 months ago
If you don't like the fucking company/service THEN FUCKING END IT. I get all kinds of pissed off rednecks crying about their cable at 2 in the morning...like get a clue stupid bitches Charter doesn't give a fuck and neither do we!
BadMoviesNow 5 months ago
@BadMoviesNow whoa holy cow dude, you need to chill out man, if you want people to not bitch and complain then you gotta set the example. i cant say quit snorting coke as im doing a line right on my girlfriends ass.
Leignheart 1 month ago
charter caused our internet, tv, and telephone to be down for 2 weeks. they said they were working on the problem and then a week later they finally come and rewire our road's connection.
TheBalancedSoul 6 months ago
when i had charter it was great but then they canceled my service and now i have clear worst service for gaming
iQS4L 7 months ago
Bandwidth throttling jerks, turn their logo one sweep clockwise and you have the infamous nazi SS bolts.
djnoobcake 7 months ago
@djnoobcake OoooOOoooOooohhhhh, spOoky!
Ultranothing 6 months ago
funny thing ,paul allen the owner and also owns seattle seahawks.YES they are ripe offs.all cable companys are bull shit. trust me i know.
rotorwash46 9 months ago
You want to have fun go to YouTube under Harveyallparts and look under Charter
Harveyallparts 11 months ago
im about to break my computer because everytime i try to connect to the internet it goes out.
bouby99 1 year ago
start your own communication company if your unhappy
jnbrown62 1 year ago
@jnbrown62 sir that is kind of childish to say to someone to start their own communication company, if someone is having trouble and despair then you help them. you dont tell a rape victim they shouldnt have been walking in that part of town.
Leignheart 1 month ago
My TV And Internet Goes Out randomly LMAO! Always
itsFuckingAnthony 1 year ago
Charters sub contractors are criminals that base attacks against computer bios. Be warned and don't use these pieces of shit or thier illegal subcontractor garbage thieves.
1337Frederick 1 year ago
I guess it sucks depending where you are at because where my sister lives it always drops the internet , same goes for att uverse.
I use charter and it only dropped twice and that's about it and I have my connection back within mins...
AxAznGuyTony26 1 year ago
DUDE YES!!! I'm in Hartselle Alabama and I swear, they are the most terrible piece of shit fucking internet company I've ever known. Writing this using their shitty service as we speak. I've had in and out dropping internet for 2 months, and had 3 techs come out and they say that can't do anything. He told me they are using ancient hardware. They have throttled my internet to 10Mbps, I pay for 26Mbps. Even after the throttling... THEY ARE STILL HAVING GOD DAMN FUCKING PROBLEMS!!!
deakon911 1 year ago
I have Charter Cable and this is how much it sucks: i live by the beach and the (Charter) cables outside my house are gray from the salty air (and the fact that they haven't changed them in almost 30 years). My husband & I keep telling them to change them, but they don't listen. PG&E change their wires about every 5 years as does the phone company. Why can't Charter? Doesn't their ad say that their customers are number 1? They have a great product, it's their "Customer Service" that sucks!!
thecmonster93 1 year ago
@thecmonster93 this is why friends of mine got free cable tv from them... when they move into the house or apartment, they found out that charter haven't came and cut their wires around the building and now people getting free cable tv service lol
AxAznGuyTony26 1 year ago
This has been flagged as spam show
Charter service is horrible. The service reps can't do anything about the infrastructure problems, and the field techs can only try to band aid fix things for specific customers. Results...short term fixes that result in repeat calls.
The only way to permanently fix Cable company service delivery is to have elected officials change the way you are billed. Ask your politicians to enact legislation that will meter service and service quality delivered to your residence.
jajotoo 1 year ago
Charter service is horrible. The service reps can't do anything about the infrastructure problems, and the field techs can only try to band aid fix things for specific customers. Results...short term fixes that result in repeat calls.
The only way to permanently fix Cable company service delivery is to have elected officials change the way you are billed. Ask your politicians to enact legislation that will meter service and service quality delivered to your residence.
jajotoo 1 year ago
doesnt matter who's fault it is.... the guy making the calls is the one that sounds like a douche. he must feel like he's got a big set of nuts. i would've hung up on his ass too for talking to me like that. they didn't choose to be A-rabs.
thomacide 1 year ago 2
Hey stoneplayer, you're an idiot. I have Charter at home and charter business...not ignorant... Not stupid ...not crazy, just shockingly aware of just how bad the charter product is. It's not the user but the company...pinner.
Blit67 1 year ago
i just wanted to say 1 thing.......FUCK CHARTER!!!!!!!!
420HighAllTheTime420 1 year ago
I HAVE GREAT NEWS......Our city has VOTED OUT charter and we WON....charter will be REPLACED with a NEW cable / internet service.....I dont know about surrounding areas but we got rid of it once and for all!!!.....the vote was this week and now its OFFICIAL....we're free!!!.....we're free!!!!!
chubphucka 1 year ago
I work in the call center in Brownsville, TX and we are not even allowed to play solitaire. Seriously I try my best to help every customer i talk to sometimes unfortunately there is no hope for some. Charter works 2 ways either u get good service or u have lots of problems it all depends on your location and poles. charter doesn't exist in my area but if it did i would not subscribe. Just know u have a better chance if your nice at the tech helping u out because we hear all your complaints!
RyanNAly 1 year ago
i singed for 99 a month and paid 400 in 4 weeks then when i turned my box they charged a month in advanced! class action lawsiut in the making
5150sickboi 1 year ago
they fucking blow. my internet drops every 15 minutes. sometimes on good days it drops every hour! i cant even play a decent game without lagging out. fucking faggots. fix your shit or ur in for it.
VeryUb3r 1 year ago
@VeryUb3r same here bro cheap ass internet company
Serk1905 1 year ago
I've been reading all the comments and i can't believe the responses. I've had charter internet for over 6 years and never have any trouble. I think a lot of users issues are that they are completely ignorant to how their computers and internet work. A little education goes a long way. Then you get a bunch of morons calling in saying charter sucks and they don't have internet when the problem is them. They are probably running a shitty computer with no security.
stownplayer 1 year ago
it very well could have been a system problem, did it ever start working correctly?
jbag27 1 year ago
charter fucking SUX. all youtube vids r like "an error has occured plz try again later." i cant listen 2 music or anything.
blazerman321 1 year ago
charter fuking SUXXXX...they are a bunch of ASS CLOWNS! I wish Time Warner would run them out of my area! I pay them over $100/mth when to be honest, they should be paying customers to use their shithole crap ass "service"! BOO to charter...charter really fuking SUX!
saorsa64 1 year ago
Charter is such a huge steaming pile of s***. My connection goes down every time it rains and won't come back up until it's bone dry. I've tried to talk to them politely and explain my problem in detail. They've sent out 4 line techs and replaced the wire outside TWICE. There's some problem with their equipment out on the utility pole. Of course they deny that there's anything wrong and won't address the problem. Charter if you read this, please go sodomize yourself with a 3 foot iron pole.
syrupykeyboard 1 year ago
@syrupykeyboard ....no, charter, if you read these...use a 30 ft pole and PLEASE insert it sideways up your fuking ASS!!!!
saorsa64 1 year ago
I got caught downloading from pirate bay. Those fuckers violated my right of privacy by watching what I download.
TheHydroponicsCrew 1 year ago
Hey Moron, Charter didnt catch you. You got caught by the government or a University that were monitoring your p2p activities. Then they sent it to the Production company that made the movie who in turn sent the info to Charter. Charter then contacted you. The first offence is normally a warning. The best way to not get busted is to buy or rent the movie instead of being a low life thug and stealing anything you can not buy.
P.S. The U. S. Constitution contains no express right to privacy
joshbergstl 1 year ago
@joshbergstl Cool story bro.... I'd rather download movies for free than to be a sucker like yourself. Plus how am I supposed to know all of that you ignorant cock sucker. I'm not going to go onto the internet just to research who busted me for illegal downloading.
And P.S. I'd rather be a thug than a bitch to society like you are.
TheHydroponicsCrew 1 year ago
do not go to crapcast
and as for charter, we called them to install our net, they said it would be the 9th, okay, time, 3-5 pm window
they came at 2:30, took him about 45 minutes, was very happy, it was in and out,
dunno why you guys complain
and as for this problem, it's the modem, if you bought your modem from wall-mart, GOOD LUCK BUDDY!, YOU WILL NEED IT!
Rcrby525 1 year ago
You can't buy them there because "Wall"Mart doesn't exist, it's a fake store On South Park.
mapaniju 1 year ago
@mapaniju you know what i meant, walmart
what i was saying is, that most electronics from there in terms of mp3 players or store-brand crap, doesn't last long.
come to think of it, most store-brand items that aren't food don't last long at all
Rcrby525 1 year ago
@Rcrby525 You poor sap, you just got it, wait till you get down the road and your 16mb is really 700kb.
Gruunldfuulk 1 year ago
Charter has promised to fix our HBO for almost a month. They've been out twice in the last two weeks and it's still out. They also have promised to send a truck out the next day, yet no one shows up and the HBO is still out!
tikidevil 1 year ago
if charter had people in upper management that has NO clue about what it takes to keep a catv system running and they continue to say we dont have the $ for repairs then it sounds to me we should just sell the dam system to someone if any company is dumb enough to buy the pieced together shit.. however i can completely understand the call center problem we really need the local call center back THATS RIGHT IF ANY COs OF CHARTER READS THIS COME TO NC AND LOOK INTO THERE OPERATIONS THERE
cablepupp 1 year ago
Comment removed
mikeprath 1 year ago
Charter fucking sucks. My internet has been randomly cutting out for weeks on end now and they refuse to do a damn thing about it.
Tekkenfreek234 2 years ago
no comcast in my fkn area
ETTernaLKing 2 years ago
get comcast !
profswayy 2 years ago
@profswayy comcast sucks even worse dude
stormninja4 2 years ago 4
people suck, if you can do better build your own fucking cable company
static40403 2 years ago 2
Charter is fucking garbage and a complete joke! I would rather take it up the ass with no lubrication then to deal with Charter.....
javier7374 2 years ago
Charter is beyond awful, but it's the same as anyone else. Outsourced call centers where the employees are rated on how quickly a call is processed with no regard for resolution. As long as Americans remain total wusses the more of this we're going to have to put up with. However, one of charter's biggest problems is overbooking their lines. You can just keep connecting stuff to their network, but every bit of wirespace lowers the overall signal.
sleightly 2 years ago 3
look idiots if u don't like charter so why u don't get the suck ass verizon or direct tv i'm so mad right know reading your comments itssucks when i go to the customer house and they start conplaining about the service
thelokofromlongbeach 2 years ago
Don't offer a God damn service that you can't fucking support, how is that..
JMike92 2 years ago 2
hey i'm a charter tech and u guys don't should be blaming us cause u don't know how hard is our job we have to do the wirse in all house even when is raining or to sunny so shut up fuck faces
thelokofromlongbeach 2 years ago
This happens the same thing at my house. all the commercials about Charter make it sound good lol. Charter is The worst Internet in the world. When i play cod i always have the worst connection. and when im the host people cuse at me cuz of my horrible connection.
dontjockh8rz 2 years ago
when I play games online it works fine for me.. must be the lame modem you guys are using....
XohshitztonysbackX 1 year ago
With Charter you have to go through your bill with a fine-toothed comb. I have to call and get them to correct over-charges on nearly every bill. It's pathetic
jmk1a1 2 years ago
Charter is absolute shit! It's no wonder that their stock sells for 3 cents per share.
jmk1a1 2 years ago
by the way, I agree with him about customer service... I've waited 30mins just to get a hold of people. Some how Charter in my area only comes and install stuff only on Tuesdays.
XohshitztonysbackX 2 years ago
Short term minded greedy CEOs that talk a good game but can't back it up with a good product. These are they used car salesman of the 21st century. Just like domestic made cars. I only buy German engineered vehicles, they don't skimp on quality and you GEt what you PAY for.Time and time again a see another ISP drop the ball, if you find one that is doing well it's just a matter of time before the company goes into the crapper. It's the American (business) way. LOL
viggoM35 2 years ago
the charter internet service (Dayton NV) was fine until about 2 months ago, no it has poor latency issues or drops me me from sites all together. Yeah sure, When I do a connection speed test it seems fine, but at time I'm watching a Netflix streamed movie and it will lose the connection intermittently. I think it has to do with how Qwest handles their routing. I've used Netstat and Tracert to follow the ms routing times and it can be over 100ms to completely timing out.
viggoM35 2 years ago
The internet work fine for me just not the cable tv. cable tv cost way too much and doesn't even work correctly.
XohshitztonysbackX 2 years ago
I'm going back to DSL. Fuck Charter Cable.
revelinabandon 2 years ago
Charter doesn't have a lot of money. They're nearly bankrupt in fact. You can buy a stock for Charter for .02.
PacManPrince 2 years ago 2
The Charter executives surly aren't hurting for cash. Think?
cskphotos 2 years ago 10
Charter sent me this coupon about how they now have 10mb of internet speed. I used the coupon and it didn't work... I even contact Charter.
When my bill came it says that my internet speed is 10mb but on my computer it still says 5mb
XohshitztonysbackX 2 years ago
read it again - it says UP to 10 MB - do you keep your pc healthy and clean...not saying you in particular don't, but lots of people have infected pc's with Spyware, trojans, etc., and blame the Internet company.
skaggsy 2 years ago 2
I keep mine healthy because I mostly go to youtube and mostly gaming sites like Playstation and xbox that's about it.
XohshitztonysbackX 2 years ago
@XohshitztonysbackX if you knew anything the games are what use so much of our bandwith its the gamers who slow all costomers speeds down thats y yall are the first to be booted
cablepupp 1 year ago
@cablepupp I play on the 360 alot online and it never messes up
XohshitztonysbackX 1 year ago
by the way I use P2 Gurdaion so you nosey internet provider doesn't what I'm doing online... by the way I'm at my sister's house using her internet typing this which is att uverse and i still have charter at my place but Charter won't know what' I'm doing because of that software that blocks my isp from know what I'm doing online.
XohshitztonysbackX 1 year ago
This is the plain truth about Charter... Two years ago they changed their customer service to be handled in India. Now when you have to call them (which is often) the person on the other end of the phone has NO clue what you are talking about. Charter claims it's to save you money but after 7 years with them my bill just goes up. In short.. Their Internet is shit, their cable is shit and forget calling them about it, you'll wait 1 1/2 hours to talk to some-one who can't and won't help.
TheBuilder65 2 years ago 2
I've had Charter for three weeks and they are by far the worst company I have ever dealt with.
I wonder why they are bankrupt?
jmk1a1 2 years ago 16
Internet works great for me it's just their lameass tv service
XohshitztonysbackX 2 years ago
Well Charter cable is only in my area so I have no choose, unless I want to get ATT DSL, MSN DSL or AOL Dialup or netzero etc..... Charter only cable internet in my area.
XohshitztonysbackX 2 years ago
I like when he tells you there's an outage in your area.
What outage/upgrades take over a week to do?
<3 rep.
When I call the first thing I say is, "Transfer me, if you're just going to tell my to get a tech, and basically fuck you"
Usually, it still happens. =/ Fucking idiots IMO
m3phza 2 years ago
This IS Charter!!!
You not only captured "The Charter Experience" that thousands face every day, the below crude responses from Charter employees further validates how seriously screwed up this company is.
Well done Brad!!!
MrLazafair 2 years ago
Yeah they suck...being someone who needs a constant connection, it sucks havening to reset my connection then my wireless then my accounts, then my accounts and so on...
DidntThinkOfThisName 2 years ago
quit downloading so much porn and that shit will work fine. fucker.
agentmikeyman 2 years ago
i think I have had these same techs.
lpndice 2 years ago
There are so many damn outages. I have constant downtime and I'm in the dallas area.
arandompirate 2 years ago
haha you should have your house re-wired.If you already have you need to go to your local office and talk to a lead.Where I live the charter service is perfect and everyone I know has perfect cable and internet.If thats to hard you can leave more vids on youtube.Go to dish and see what kind of vids you leave then lol.
r1ckbon3 2 years ago
I'm a cable tech for charter... good luck buddy
jaydecay123 2 years ago 2
I've lost count of how many problem's I've had with Charter. Rescheduled one appointment 3 times then they brought the wrong cable box. Got a year of free movie channels out of it though. When they do come with the right equipment, the techs I've had fix the problem in a jiffy. Of course they say there will be no service charge and there always is but when I call Charter they always take it off. Still a hassle, they will never get it right. No wonder they've lost so much money and are bankrupt.
lmriley87 2 years ago 3
This comment has received too many negative votes show
Ha ha jokes on you Charters's not bankrupt dumb fuck customers are just retarded ooh my internet is not working,I'ts charter's fault cause I'm retarded,don't buy a car if you can't drive dumb fuck.! I'm a charter tech and my stuff works perfect,9 times out of ten the customers can't figure it out and blame charter,and just so you know chapter 11 is different then chapter 7,look it up before you claim shit you don't know about.But buisness is booming!!
r1ckbon3 2 years ago
lol @ you.
As we speak my Cable just went out. except channels 2,4,5,7,9,11,13 etc.
but they are laggy as fuck. And naw 9/10 times its charter. Because I can go to bed one time out of the week and wake up with slow shitty internet, or internet that doesnt connect at all. And after Ive tried the troubleshooting steps it still doesnt work, so charter is left to blame for the shitty everything they offer.
squatell 2 years ago 2
Hahahaha every time i call charter because something is sucking dick of theirs i get the automated voice because all the lines are tooken up by all the other the other unsatisfied customers.
Heydn1 2 years ago
I am battling them over RETURNED "non-returned" equipment
The BBB has received numerous complaints regarding this firm which provides cable, Internet, and telephone service. Complainants primarily allege that the firm had improper billing practices, referred customer bills to collection agencies in error, provided poor customer service, failed to properly install or maintain service and failed to honor service appointments. These allegations are reflected in the complaint statistics below.
Hectortuba155817 2 years ago 2
After a billing issue, which was Charter's fault, our Charter phone service was disconnected. The service was restored after wasting several hours convincing Charter to accept a payment over the phone (they wanted us to drive 40 minutes to the nearest bill-payment center and pay in cash!). When the service was restored, however, we were signed up for every extra phone service that Charter offers. We also lost our promotional rate. This was in addition to the $60 reconnect fee!
cosmomike 2 years ago 2
So sixteen modem reboots later and talking to habeeb named "Rick" (Yeah right); Internet is still in the toilet!!! When the F$%@ is Verizon going to tear up the street and put in FIOS. BTW, Hallofhealing, Boo Fricking Hoo you jerk off should be chained to the pole to keep this POS Network together.
frenchmi 2 years ago
Think their service sucks?? Try working for them. I have worked for these cock suckers for over 2 years and it sucks ass. No where else hiring.
Devinthecableman 2 years ago 3
i cannot fucking stand there tech ppl
from arab and shit and they try to speak english
its fucking annoying im just like ok fuck you bye
TheNamesHeydn 2 years ago
where do you live I'll fix you're cable real good,I'm a great tech,you should tell the tech how you feel when he is there tough guy.Are you one of those guys that can't turn on his tv and blaims the cable guy lol your probley retarded.
r1ckbon3 2 years ago
i hate charter randomly when i click a link or just whenever it will just shut off.
alex62495 2 years ago
Charter Blows goats!!!! Internet sucks, On-Demand never works right, and their Customer Service is WORTHLESS. I cannot believe Microsoft owns part of this POS!!!
frenchmi 2 years ago
Comment removed
alldaygamer 3 years ago
This comment has received too many negative votes show
charter rocks hey if u knew anything about charter u would know they do not guarantee upload speed
iloverikkiw 3 years ago
they rock? is that why they are filing for bankruptcy?
Denvernate 2 years ago 4
people just need to chill out, if your internet is that important to you, pay for a business line, charter internet and television is just for recreation, just for fun people.
shartbeck 3 years ago
He's probably too damn cheap.
Antiworld23 2 years ago
i fucking hate charter too, they tell me the same bullshit everytime and it never works. assholes
Moparman58 3 years ago
here's what the idiot should have done
1.) what are the lights on your modem doing? good lights bad lights
second) go to start, run type CMD then run IPCONFIG whats the ip address, 169, 192, etc third he should have checked the GODDAMNED NODE! just because birmingham is in anoutage doesn't mean that you are in an outage, your node might not be affected... SO MANY things wrong with these techs, what it probably was is that they couldn't sell tyo you so they got you off the phone.. ARRRRRRRGH
Autumnrainaes1979 3 years ago
Heres a tip, A.) you reached a call centre in the phillipines, FIRST PROBLEM..
Secondly, and more so.... Two hours oh for petes sakes, like an outage gets fixed in two hours
Autumnrainaes1979 3 years ago
I work for charter and our System Techs in our area have an average outage fix time of 45 minutes. We get up at 1am in the morning out of bed to help with outages.
Hallofhealing 2 years ago
The current cable company infrastructure is a "node" structure. Any outage exists in a LOCAL environment, save a fiber cut - which is beyond any provider's control. The "node" structure involves a communications "node" that serves a maximum of about 500 customers. The node is fiber-fed, and this (theoretically) eliminates the need to roll trucks long distances for repairs. Essentially, if YOU are having problems, so are your neighbors. The problem here is a call center in INDIA. Pathetic.
BBCater 3 years ago
Yes, nodes connect to amps/line extenders and then connect to taps which connect to the homes. I love working for Charter, but the customer service does suck. Once you guys get a hold of a technician, you should be happy.
Hallofhealing 2 years ago
All you retards work for it
why comment on ur shitty jobs
"its the best job ive ever had"
listen to the guy talking on the phone LOL
Charter buyout by comcast 2009
DellMan1 3 years ago
Charter and comcast are not in competition with one another. Charter and Comcast's competition is with Satellite and local utility companies, not each other.
Hallofhealing 2 years ago
I work for Charter, and it's not the most perfect company in the world, but its the best job I've ever had, and our particular office is great. I wish it was all good across the country though...
Hallofhealing 3 years ago
CHARTER..JUST SUCKS! the TV works,but the internet...IT KEEPS FUCKEN SHUTTING DOWN! FOR NO REASON AT ALL...and no,it's not just my bro's laptop,IT'S THE OTHER LAPTOP AS WELL...i mean,wow,every 2 months,and every 10 minutes,the internet keeps shutting down -_-..FUK
Proskater648 3 years ago
yeah i live on 280 and i hate these pricks. also stop using these damn immigrants for customer service. i'd like to understand what they're saying
greg0716 3 years ago
Goddamn it they told me our computer was broken when it cost a 1000 fucking dollars and we were gonna trade it in for the half as much one (500) cause they didn't have any models left, and all we needed was a fucking router!!!!!!!! God their such dumbasses
replicationofbeauty 3 years ago
seems pretty standard for charter... god i hate them!
lakersin07 3 years ago
waaahhhaha i'm a charter tech support representative but Im NOT THAT BAD!! nwei.. charter realy sucks so I'm quittin.. hehe
yehoseff 3 years ago
I have to agree. When my neighborhood was out we were told by Charter that we didn't have an outage. Our entire area is leaving Charter and going with DSL, DirecTV, and back to AT&T phone service! AT&T is having to put in new plugs for their DSL service and DirecTV is taking a month before we can get installed. Pretty soon no one in this area will use Charter - as far as we are concerned they can go out of business.
NikaCola 3 years ago
This comment has received too many negative votes show
I have to disagree with alot of you on this one, I have charter internet and tv at home and i have no problems...then again i installed it myself because i am a contractor for charter and they are getting better with their customer service and that is why the were voted #1 MSO for 2007
azlock 3 years ago
If everyone hates Charter so much, why not drop the service and get a dish? Get DSL. There are other options, no one is forcing you to have their services.
pennylesst 3 years ago
HAHAHAHAHAHA CHARTER SUCKS BIG BALLS i just got the internet, phone, and tv. and i was borad for 1 hour.
FireBoom1 3 years ago
Im so happy I have dsl.....where I live I am getting higher than T1 speed,sometimes approaching T3...
TimDJ84 3 years ago
Charter high-speed (my ass) sucks big time today. Crap takes too long to load. Can't wait to get rid of them!
mrshadowpig 3 years ago
hell yeah. this shit's slow as hell
greg0716 3 years ago
This comment has received too many negative votes show
all of you people must have bad luck, crap computer, or bad cable lines. i have never once had a problem with my charter internet. :)
batterbee2000 3 years ago
Well some people don't have the right speeded computer for charter.
It will work fine with mine because its a very nice computer.
But in a slow computer it over drives.
iCrystalx 3 years ago
OH MY FREEKIN" LORD...hese people all SUCK so dammm't bad. I've been dealing with them since MAY 08 and still no cable, you'de think they don't want my money. The guy was here today 2 days LATE mind you, with a bunch of excuses, and could only take 20 bucks off the bill.. SCREW you charter man and your whole flipin' company. Get the DISH or some rabbit ears....later and good luck man
sandrinha420 3 years ago
I work at the Louisville Call center for Charter, and even I hate these guys!! They are Outsourced techs from the Philippines and they are friggan brain dead and they keep dumping their calls on us.
Cybertronic72388 3 years ago 3
now that suddenlink bought charter crap hit the rough really bad
mowtown23 3 years ago
Yeah charter really sucks, took 3 weeks to send someone over. Then they said there must be a downage in the area due to a fire. Really retarded if you ask me since it was in the LA area... Plus they always says the say the same thing. My sister called them about the internet and asked why it wasn't working since the cable and phone worked fine. They asked her to replug the modem. As if we already didn't do that =_=. I know more than them and i'm only 13 with no expertise in the subject
xcal505 3 years ago
Charter is garbage. They have the worst cable service of all the companies I have ever used. They have constant outages and I constant problems with the service. I recommend satellite if faced with Charter. And Charter is the only time I've recommended satellite over cable.
jtpaladin 3 years ago
All Charter customers. Each of the people spoken to in this clip were from foreign call centers. I take call after call from people who are upset about agents not being helpful, and not being easy to understand. Here's the problem, Charter cares about SALES. PERIOD! They are looking at closing more American call centers now because the outsourced call centers outsell us. The easiest way to eliminate the foreign agents is to not buy ANYTHING from foreign agents, and tell them why.
eldertake1 3 years ago
Dude, I feel your pain... Everytime I call Charter, they tell me there is an outage in my area... I f***ing HATE charter...
mspacone 3 years ago 2
I one time called and I was calling in RUSSIA!
zeldakix2007 3 years ago
i despise charter! everytime i call those idiots with yet another problem they try to upsell me another one of their shitty services! yea, great timing you moron talk to me about your stupid phone service when my internet connection doesn't even work. then they all of a sudden start sending me shit in the mail saying they'll provide me with a return box for the equipment i "was" leasing. they are just begging to have me cancel my service. i very well may oblige. down with monopolies!
flaunttnualf 3 years ago
omg charter is horrible and the dang representatives have no clue what they are talking about or whats going on i told them about my problem and they said "I am sorry to hear that" ok tell me what kind of service that is! the only thing charter is good for is their cable TV
acepilot156 3 years ago
lol thats why I dont call them unless I need to find out if there is an outage.
I fix all my own net probs =P
need4speed8190 3 years ago
I just burst a vein in my forehead. I had an appointment for today for Charter to replace my modem. Charter just called, and the tech said "uh, can we come Saturday (tomorrow)?"
Mindraker1 3 years ago
Here is some advice for you, Charter is a company focusing on sales not service, when you call a service rep 40% of his evaluation is trying to promote services, 30% opening and close, 20% tone to customer and writing down notes.. Which leaves about 10% for actually troubleshooting because when no the service we provide for customers in small markets are shit. We Avg. $1 per call in tech support it makes sense not to upgrade the line. In this case you have made charter 4 dollars! former csragent
sandison77 3 years ago 2
sandison77: if there is not good service. then there is no company. THE CUSTORMER COMES FIRST!
zeldakix2007 3 years ago
Here is some advice for you, Charter is a company focusing on sales not service, when you call a service rep 40% of his evaluation is trying to promote services, 30% opening and close, 20% tone to customer and writing down notes.. Which leaves about 10% for actually troubleshooting because when no the service we provide for customers in small markets are shit. We Avg. $1 per call in tech support it makes sense not to upgrade the line. In this case you have made charter 4 dollars! former csragent
sandison77 3 years ago
and just as a response the the ignorant pakistani or indian or whatever (jules07v) this guy is the only reason why you f**king pakis even work for us is because charter only pays you like what 5 cents an hr to tell someone they have to wait 30 mins for a cable mdm to come online when it taks seconds....The only reason why escalations is in the phillipens is because its cheaper...They must know that the majority of you guys can do your job write and were the ones always fixing your guys f**k ups.
Weedman4201985 3 years ago
Weedman4201985: dude. careful! THERE TERRIZ US! LOL :0
zeldakix2007 3 years ago
Just to let everybody know we arent all like that, Some of us actually do our jobs....The only reason why im saying this is because i would for charter internet tech support...But this is to the person names jointopz, thats great if you know what IE is and how to open it but you have to understand there are quite a few of you guys who dont KNOW A GOD DAMN THING ABOUT PC's. I had a gentleman today who only use the internet for email and didnt even know what IE was
Weedman4201985 3 years ago
Every time I get on XBL it kicks me out every 10 to 15 minutes. The same thing happens with all of my internet accounts.
pprson 3 years ago
What kills me is the "rep" goes through the EXACT same spiel everytime and me being a IT tech i KNOW the shit they are telling me to do is irrelevant....So im just sitting here laughing to myself while im being asked dumb questions and knowing this guy isnt gonna help me at all.
jointopz 4 years ago
Ill have to agree charter is terrible...Also whats it got to do with being in the SOUTH? We arent educated enough to know how to click IE explorer??? lmfao some people kill me. Part of the problem is reps acting like customers are all stupid when they are reading from a fucking notepad on how to fix problems....Im a IT specialist and my net doesnt work so i call charter and its the same shit everytime...They read right out of a handbook without any skills to solve problems themselves.
jointopz 4 years ago
LAWL, i use to work on charter, and i can see that some CSR´s needs to be retrainned!..
daddys1505 4 years ago
jules you have no idea what you are talking about, just sound like another stupid agent from overseas. I work in a Canadian center, and we handle escalations and spend most of our time correcting mistakes you guys make. Also we can never understand your poor spelling and grammar in the notes to see why the customer has been calling in the first place.
Vihtori13 4 years ago
i wish their was a way to put these pricks out of business. they have the worst internet service of any isp anywhere. they remove channels from your lineup and place them in the tier above which forces you to upgrade. usually about 15 fucks more a month if you do so. or you can go to directv and give charter the finger.
lilweezy1984 4 years ago
Hell you could be calling God knows which call center. But yes it does suck bad. DSL and DTV for me
jdagj1 4 years ago
I even work there. . . I do realize that some csr's really suck.
AgapitoMeloTuerces 4 years ago
ROLL A TRUCK
EsketchM 4 years ago 2
i dont no what to say hahahah, i work at charter and most ppl who call in shouldnt have the internet for real where is the enter key rofl haha outages are nice, but ft wood teaxs was out for a month about 2 years ago, feel lucky, intermittency sucks haha
EsketchM 4 years ago
Wow...this is almost exactly like what I went through. I mean with the who outage BS and no one being held accountable for what the last person just told you. Three weeks now and still all of the problems haven't been fixed. At least I can get online now.
mresl 4 years ago
most of the customer that calls us are not just "retards" but "idiot" as well.. :D lol doesnt even know what an address bar is on the internet explorer :D lol
jokay007 4 years ago
I used to live in Russet Woods(2002). They BS'd us about inside wiring until Bellsouth DSL came. DAYS later Charter came and rewired the area. So much for inside wiring.
One guy repeatedly said the problem was inside, I made him hold while I hooked the service wire directly to the back of the modem: ZILCH! When I told him...
HE HUNG UP ON ME!
DIE CHARTER DIE!! Get DSL. (It actually works)
cltrednek 4 years ago
I know how you feel, charter does indeed sucketh the nutsacketh.
crustyHO 4 years ago
You sir are a moron. Not the entire city. Just one node. Just the area you are in. The short bus is waiting....
markpiecableguy 4 years ago
You were hit by one of the worst hurricanes in history. Do you really expect to have shit working perfectly? You're lucky you have anything. If you don't like it, you don't HAVE to have it. Try SAT if you hate charter so much you ignorant fuck!
Digitalbooty 4 years ago
What the heck, Birmingham was not hit by a hurricane, nor was anywhere around here at the time, moron.
BtheD19 4 years ago
omg I feel sooo sorry for you...I work for charter (I'm in Canada) and you seem like one of the customers that would have been so nice if you got me the first time but instead you get screwed over with people who can't tell you what's really going on and I love the fact that you called him a douche hahaha
celeste19 4 years ago
How about you think about the Canadians that have to listen to all of you complain about your shit that doesnt work.... You think you yelling at us we are going to help you.... Yeah Right just shut your mouth and see what happens
owenadt 4 years ago
I think the real issue is simply that several people are intolerant to people with an accent....it is called GLOBALIZATION which incidentally was an American initiative remember? So....I mean all people who speak against call centers abroad are speaking against the american dream right?
Jimbojubei 4 years ago