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  • I couldn't focus on anything she was saying other than the high pitched "okay"s should would throw in every two seconds. I think she intimidated the patient a little actually

  • I noticed the closed ended questions too, but she was extremely personable.

  • She asked closed-ended questions "Do you know what the medication is for", and "Did your doctor tell you how to take the med" and "did your doctor tell you what to expect".

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