Evergreen Fire Rescue - 911 Communications

[kb6kgx]

The music is distracting and completely unnecessary. Otherwise, an interesting video.

[knpdyeballarice]

if you could take out the nusic that'd be great. thanks.

[ArmyRescue1]

am i the only one who hates this music? or what lol? i wish i could have heard the calls a little bit better.

[78firebear]

The other reason for tones is often there are more then one Department being dispatched off the same channel, the different tones can be for different stations/departments/districts­. This often happens in large countys

[cyberlight22]

I never under stud the dispatch tones why din't that just talk to get the fire police or ems rolling?

[pozharnik]

tones can be used to grab attention, or in most cases their radio pagers are programed to listen for a specific Hertz that will make the pager beep or vibrate.

[cyberlight22]

cool! I have been to a fire station here in round rock but i have never been to a dispatch center! you have a good day!

[tornadofreak1994]

but can it activate a bell inside a fire station?

[pozharnik]

They can, but Evergreen's stations aren't set up with station paging. Just minitors.

[tornadofreak1994]

ow. ok

[llfdemt]

Tones are used in Fire and EMS to get the attention of the necessary crew(s). Its Hard to keep a ear on the radio all the time. sometimes the crews are outside or out shopping and the tones activate pager type do-dads that also alert the necessary crews to the event. Police don't use them all that often as they always have a ear to the radio.

[PowwowTime]

Fire/EMS tones activate pagers, plectrons and in some communities, the "town fire siren". Not all fire stations are manned at all times, and certainly not many stations have somebody sitting by the radio all day. On the other hand, police rarely have to be "toned out" because they are in constant contact with their dispatcher while on patrol, however an alert-tone might go out in the case of an extreme situation such as officer-needs-help (10-33) or certain crimes reported as in-progress.

[wyo7011]

@cyberlight22 Most agencies have specific pagers for each specific engine, ambulance, etc. It's to get that specific unit's attention, without waking up the whole system. When you have done it for a while, you'll learn the different tones and know who is being paged before dispatch starts talking, lol.

[PleasantValleyboy]

my uncle used to me a FF in evergreen..now hes a pilot

[macas4]

well done awesomely put together

[Stadtbub]

Here in Germany ist the first question :

"where is youre location ?" .....

We have no MPDS (we have an indication catalouqe for emergency doctor missions) and we have for a emergency a maximum of 60 seconds for dispatch (medical instructions).

Sorry for my bad english !

[buzman1985]

"Evergreen Fire/EMS What is your emergency" Every thing is secondary to the location. Your agency should look into Medical Priority Dispatch System.

[pozharnik]

your point has been made more than once, thank you.

[buzman1985]

So it has, my apologies.

[buzman1985]

@pozharnik Really, I'm getting so much crap because of a comment that isn't that bad? I think if you're a secondary PSAP or a PSAP that takes Fire/Medical/Police you should ask Location first. I understand if it's a Police PSAP and they need to aceratain if the call stays with them or gets trainfered to a Fire and/or Medical PSAP. But, I think Evergreen appears to be FIRE/EMS and location is the most important thing. That said, great video and your CAD and Comm. Center look great. -Blake EMD/EFD

[Rescue1304]

@buzman1985 your an idiot!

[buzman1985]

@Rescue1304 I'm an idiot? Try using the right 'you're'.

Your=Possessive / You're=You are

[Stadtbub]

Very Nice Vid...

the difference between Germany and the United States in this area is very interesting...

our CAD is largely based on touchscreens and the alert tone is mostly a 5 tone based code...

[Gladiator281]

Very nice, well put together.

[pozharnik]

Logysis from Montana

[hutchensriley]

It's funny, because here in montana only 7 dispatch centers acrsoss the whole state use the system. All others are either the old CAD or E911 Help.

[FOXPRESIDENT]

Does anyone know where the Music is from? It's great!

[thermoid]

this question does not merit a reply....

[FOXPRESIDENT]

And why not?

[EHSmedic]

Innocent by Bond I guess it says at the end of the video...

[FOXPRESIDENT]

Thank you!

[thermoid]

does evergreen have fireground channels?

[pozharnik]

yeah several. Most of them are simplex tho.

[Rofocowboy84]

Nice vid. Hopefully eventually I'll be moving out to that area (Jefferson County), hoping to find some type of public safety job (in Medic school now, and then will hopefully go back and finish my last two years of my Criminal Justice degree).

[buzman1985]

Oh and what is a primary line? 3 emergencies come though on a 911 line. Fire/Police/Medical. Evergreen appears to be a secondary PSAP. (Meaning their calls get transfered from some law enforcement agency, and they have probably told the dispatcher before what their emergency was, first and most important thing is the address)

[ihfrbuff]

Nice video! I'm gonna be up there in a month visiting my uncle with Indian Hills. Keep more vids from the area coming. Very well put together.

[buzman1985]

Do you guys use NAED EMD? or some knock off company?

[pozharnik]

It's the state system. EMD of Colorad.

[buzman1985]

How many stations do you dispatch for? I have a total of 62 stations (61 engines, 8 Ladder trucks,42 Wildland Patrols (or brush truck as you prob call them, Type fours), 9 type 3 engines, three ARFF units(two airports), two of our own Helicopters, one fixed wing, and 3 private airships. Also a heavy equipment facility (dozers), 4 Wildland Hand crews...list goes on. Alot of stuff to keep track of.

[pozharnik]

Wow.. how to follow that? 8 stations Fire and EMS.

[buzman1985]

You ask "What is your emergency?" first. I believe the location is the first and most important thing. -Blake EFD/EMD (NAED)

[SCREAMINGTHUNDERBOX]

LAME, make your own damn video!

[highlanderhybrid]

If they are calling from a landline then ALI and ANI from E911 is there when they call. Our center over here in Hoover only asks where is your emergency when they are calling from a mobile phone because E911 can only locate mobile callers within around 200 meters

[buzman1985]

ANI/ALI isn't always a 100%. Phone company could have programed the address wrong, could be a VOIP call, or the Emergency might not be at the location they are calling from. In my Department Location is usually the most important thing. You could know the whole problem but without a location your information is useless.

[highlanderhybrid]

We ask for location, but first try to find the problem. I have had landline calls come through without anything at all too. I myself use VOIP but we have VOIP E911 support and I test it. But your right, it's always good to verify the address.

[cghsknight08]

I would imagine since they seem like they are primary on answering 911 emergency lines, it is to ascertain whether or not they have a police of fire emergency......

What good is the location going to do if you are sending the wrong help?

[buzman1985]

Are you kidding me? What senario would you prefer?

I have a house fire, no further information

I need help at 1111 First St, no further information

What good is it if you don't know where it is? At least if you know the address you can send an officer and Fire/Ambulance to stage until the officer finds out whats going on.

[odyssey12784]

This is Evergreen Fire-Rescue. They are not the primary PSAP for that area (I believe that would be the Jefferson County Sheriff's Office)

[cghsknight08]

I've finally been able to start working in 911 commuications and I have to say that it is an AMAZING job. If you like to work hard, be stressed, have someone's life depend on you, and go home knowing you made a difference, apply with your local 911 center!!!!!!!

[ViperBorg]

What song is that?

[ViperBorg]

Nevermind. I should hit "more" before asking stupid questions. Nice video none-the-less.

[TEXWAKE]

golf clap!

[UseLube]

Keep up the good work Josh!

Rick