I didn't back to the apple store because isn't much problem,i mean is just the tabs that you use to take out the memory modules that is a bit strange in the corner,isn't big deal and it just work but i can say that if i ask may i get a replacement ..If you honest they too..
I hate when people lie like happen to me,someone buy my macbook and after playing with friends they put water inside and it broke so he call me and say that is wrong,i go apple store and they fix it for free ..
He take my details and told me to wait and back with a new iMac that i take and back home.They didn't check it of if yes they did it really quick,was a great experience.
After a year or two i buy another iMac and after few months when i update ram i see that the plastic is a bit damage.
sign what was true and that it doesn't boot that was true and that other employer told me to bring it to get a replacement what was true,so the apple employer say that yes that is a hard drive failure and that i can get a replacement.
It happen to me,at some point a few weeks new iMac from the apple store show a hard drive with a interrogation symbol like that one ? so i go regent street apple store and ask some employer and it told me that is a hard drive crash so advice me to bring it to the store to get a replacement,i go home get the iMac and back to the apple store and say to other employer that the iMac show a hard drive with a ? ..
hey mine is like battery failed once (before one year +_+ and now im having my webcam as "not available" and my bluettoth "not aavailable and my keyboard light is problematic too... but i havent brought it to applecare.. im in singapore btw so im not very sure if the personnel there would be as kind? :( would they replace one for me? i mean i prefer to keep mine but it seems to me that mine is a bit of a failure.. would multiple hardware failures grant replacement?
they sent me a macbook pro unibody 15inch to me deployed in afghanistan and the wireless card was broken. then i had to ship my 2100 dollar dvd player to my mother in the states because of apple's very convenient "no shipping to APO/FPO" policy... at a cost of 60 dollars each way. then after 47 days.. i got it back.. still broken. apple is so awesome. so i am now waiting until my deployment is over to hand delivery it to a store and walk out with a new one..
Had my iMac repaired 4 times, took it in for the 5th and now it's being upgraded. Albiet with a brand new (2 years newer!) iMac!!!! Man, what a journey that has been, found this video searching for tech support about it.
It's a good service, I wouldn't suggest trying to scam it like this. Especially if they test it and find out you're lying, you'll lose all credibility.
Dunno why people are saying they'd 'demand' a swap after multiple failures. Don't know of anywhere that'd honor that demand.
If I had a laptop that had experienced 3 hardware failures within a year I would expect a replacement at minimum. When companies hand out replacements so easily you can't help but think there is just something wrong with the product.
Yes, it all depends on your demeanor. I had a genius advise me, after a 2nd incident in which i had to send it in, that if it happened again to call, be polite, tell them how much you love being a Mac user after switching over from Windows and how this constant failure just isn't something that you've been used to with your mac. Sure enough, on the 3rd failure, i called and they exchanged my G4 iBook with a black MacBook.
Yeah apple is really nice if you are nice when you talk to support... Like my iPod was completely smashed and they managed to get it replaced under the warranty even tho it was my fault for dropping it...
What if I referred to them as "the bile that leeks from a homeless mans anus.." And then asked them quietly to "Stand in the middle of a busy street and set your hair on fire.. While grown men whom you care a great deal for, point and laugh at you."
Do you think I would get my way?
How bout later if I sent a flaming bag of poo to their PO BOX so it just sits in there in that tight space just making the hole box smell horrible.. Then I would email them, "BTW, I lied I don't own a Mac.."
But what if, say, I'm an asshole that has a working macbook pro but I'm in love with the new one, Can I trick apple and get a new (model) unit? Because the truth is, I got my macbook pro (13", 2.4ghz) in january 2011, and knowing that the new ones are just around the corner, I got a feeling that I'll want the new one :P
So can I get a replacement unit without showing it to them?having purchased this unit in an authorized reseller in korea, will the warranty work in a reseller in germany?thx
I did this with an iPod Touch, there wasn't actually anything wrong with it, it just had a tiny scratch so i didn't like it anymore, so I told them my battery wasn't holding charge when it actually was fine. Without question, they gave me a paid postage number for my old one and sent me a brand new one.
Wow, I had a problem similar to this and got a new macbook pro. I had 6 hard drive failures and my dad told them to get me a new one because they said that if it happens again, I'm getting a new one. My model was a late 2009 version, the one they gave me was a 2010 version, 2.66 GHz i7 instead of Intel Core Duo 2 2.8 GHz
This isn't what I did, but shake your macbook pro and you'll get a hard drive failure, then bring it to apple store and they will give you a new hard drive, 4 times
how do u get them to upgrade your laptop without ACUTALLY having real hardware failures? Do i lie to them and tell them that i had it three times? Should i suggest a upgrade or something? thanks
@terry947 LOL? 1. They have records on all your past phone calls/services for your computer. 2. It would be fraud if you lied. 3. They actually require proof (sending the machine in for repair) of a problem before they will replace it.
uck .i call them and they say that is no way to get replacement .....and the only option is to send it for repair .i have fray graphic card ... they say that they gonna repair it .. fuckkkkkkk
fuck .i call them and they say that is no way to get replacement .....and the only option is to send it for repair .i have fray graphic card ... they say that they gonna repair it .. fuckkkkkkk
Well this isn't anywhere near how it went for me. My Mac is having multiple stacks and stacks of issues, and they're refusing to do anything, they tell me it's all 'normal' which isn't true. Sick of it, and them, and Apple.
How is it fraud if your macbook is really having problems. All your doing is getting a new macbook. Do you really want to be taking back and forth you laptop to the apple store? Thats he reason you purchase a reliable computer. In that case, why not buy a low end computer. As a college student, I need a reliable computer for my work assigned by my professors.
@BIGAIRLIKE23 hi im a student too. did you encounter multiple problems on hardware like mine? i have had battery failure, bluetooth unavailable, hinge just went loose after 2 months and now my keyboard lights and webcam are useless.. (spoled) i havent brought this to applecare (busy w exam) what u said is exactly my sentiment. its too troublesome to go multiple times to applecare to get repairs.. am i allowed to ask 4 replacement then?
@BIGAIRLIKE23 oh... ic.. by freeze do u mean like when u want to navigate via your mousepad touchpad whatever.. its like its not responsive? (sometimes i experienced that and my software likes to quit on its own even after reinstallation.. haha. no matter shall bring my com down thre soon :) thanks anyways..
Well for one, when I would be scrolling on Safari, sometimes it would get choppy and then get that OSX spinning beach ball and get stuck lol.
Others would be stuck on the blue screen. Touchpad worked 100% in photos and itunes and what not but when the mbp showed that damn Beach Ball, the touchpad was unresponsive and I had no other choice but to force a shutdown.
@BIGAIRLIKE23 aww that sucked haha. yea.. lets see how the y say about my case hahah. thanks aniways.. excet for the unfortunate glitches mbp is still an awesome laptop haha
@mitch625 i know this video is old but do you think it would work if i had multiple problems with my computer before but this time the screen is broken? i really would like it to get replaced...
@TheEdinburghOne, well not exactly. If you are really having problems like described this is somewhat helpful. However if you go out of your way and do something to your computer (ie. break the screen), and then call them up with this stunt then it's considered fraud.
I got my macbook replaced and got a macbook pro and they didnt ask me about insurance i got i replaced and all my data transferred into my new computer
hey darryl, great vid watched it a couple of times but on my macbook (aluminum) i have a line down my screen when im watching a youtube video(full screen) and i get a lot of overheating when use anything like flash. so from the experience you got, do you think they would send me a new computer if so do you think it would be the current 13" Macbook pro? thanks for your time, Chris
no i didnt TheEdinburghOne, when i called apple care and told them all of problems, we came to the conclusion that my video card was shot and he suggested for me and my family to go more then 100 kilometres away from my home for a day trip and see if a couple guys at this one shop could do anything which would then result in me without a computer for a couple days because i do all my school work on it. he didnt even suggest a replacement and when i asked for any other options he said none.
Hello Mitch. Thank you so much for posting this video. i am a pretty bad situation and need a tip from you but would rather not get into the details on here as part of the situation is personal. Do you have a website or an email or something, where I can write you? I would greatly appreciateit. You'll understand why I couldn't explain it here. Thank you so much for this fantastic video!
Hello Mitch, I thank you so much for this video. I am in desperate need of some help with this. Thing is I don't want to get into the details here on Youtube. Would you mind greatly if I asked your advice on email or something? Don't worry I am not tryng anything. Just desperate at this point. Thanks!
ok what if my hard drive has failed, the screen flickers and the fan is broken? I replaced the hard drive myself? Also my mac is out of warranty by a few months and i didnt use apple care before it ran out...can anyone shine some light on this situation. I believe for all of this stuff to happen to my macbook within a month, i have a faulty machine. please message me or reply to the comment
u should be able to get it replaced warranty shouldnt matter for that I mean thats just a system failure. Go into the apple store if you can. They were really helpful to me and i got upgraded from a macbook to a macbook pro and they transferred all my data and hardrive, memory and processor
Why do people need to be taught how to speak on the phone?. This is a waste of time - you're basically teaching the public how to scam Apple, in not so many words, right?. This is one of THE worst and most badly acted videos I have ever watched.
Dude make a vid at least once a week. I find urs interesting. They aren't like most of the other videos out there. U get to the point and ur audio and video quality make it even better.
if they check ur records im guesing ull have to of had it repalced before also does it still have to be in warrenty I paid close to 2grand for my mbp and u get 1 year warrenty, it still works but I was annoyed that all the ruber feet fell of the bottom at the same time (it is on a desk most of the time) there no apple retail stores near me and my warrenty run out so they wouldnt fix it 270 quid for 3 years protection, ud expect with the initial expense standard warrenty would be longer
I had something like this happen to me as well. After taken my 20 iMac in for a second or third time they replaced it for me. The 24 inch just came out so I paid $300 bucks for the upgrade and they gave me one with a bigger HD than my old one and a faster processor. When I priced out the new iMac it was close to $1000 more than my old one. I was so happy.
This will only work if you've had multiple previous failure's. Manufacturers actually get pretty annoyed when a machine is repaired more than once. So rather than hope the machine doesn't fail again after being fixed, they send you a new one.
I have a white MacBook that I bought right before going to Iraq last year. When I got back I started noticing issues so I called Apple and they were fantastic. I have never had that level of service before. I sent my MacBook in and they sent it back repaired. Turn around time: 5 days, thanks to the weekend. I am an Apple customer for life.
no you don't and just having a system failure shouldn't matter with the warranty. Their pretty helpful which is great and will upgrade you if you had plenty of problems with your computer
great advice.... apple representatives are the easiest people to deal out of every company i had to make a call too... they are really great... not one bad experience for me
Positive attitude is key, but beware of lying about the failures. I have seen AppleCare charge people for those upgrades or for the entire replacement if the failure can not be reproduced or the unit shows signs of accidental damage.
This would be great info if I actually had a Mac :) but I really liked listening to the way you described how to talk to their customer service.. very cool.. keep up the great videos!
Easiest way to get a totally new computer "Worked for me". So I pretended to be a student who needed it for school work and just cry. 2 mins later. Done!!
From what I understand, you have two levels (Tier I and Tier II). Tier I's are are the people you first speak to in the Technical Support. Tier II's are their supervisors who have more power. Darren is right don't be overly aggressive with the Tier II. If you think you have shot of getting a replacement with apple due to previous issues, immediatly request you speak with a Tier II or a Supervisor. I got to a Tier II and he granted me a Warrenty Exception ( I was 26 days past on my iPhone.)
I called Apple today and was on the phone for at least 30min speaking to tech support and customer relations. They said they don't send out replacement products unless they actually physically have the problem product and can see whats wrong with it. Just a tip for people who try calling.
well hmmmm. let's think here. a man who is in a very similar room that looks EXACTLY like him and sound JUST like him picks up the phone.......i don't quite think it is real.........
ok i'm sorry. didn't mean to be so rude. but seriously this time, i think the call itself might be real, but him on the "other line" is obviously fake. can be kind of a jerk some times with comments. sorry
DUDE STOP SAYING "ACTUALLY"
WeirdGloveGuy 1 month ago
please help, if there was liquid damage will they replace it?
MrSorooshk 1 month ago
had my laptop muted for 5 secs dont know how but i knew ur english wasnt american by the way u look/mouth moved haha.
real1acer 1 month ago
i just use my mac for 12 hrs and i have battery problem and got it replaced
TyshanFernandez 2 months ago
I didn't back to the apple store because isn't much problem,i mean is just the tabs that you use to take out the memory modules that is a bit strange in the corner,isn't big deal and it just work but i can say that if i ask may i get a replacement ..If you honest they too..
I hate when people lie like happen to me,someone buy my macbook and after playing with friends they put water inside and it broke so he call me and say that is wrong,i go apple store and they fix it for free ..
Rolandomememe 2 months ago
He take my details and told me to wait and back with a new iMac that i take and back home.They didn't check it of if yes they did it really quick,was a great experience.
After a year or two i buy another iMac and after few months when i update ram i see that the plastic is a bit damage.
Rolandomememe 2 months ago
sign what was true and that it doesn't boot that was true and that other employer told me to bring it to get a replacement what was true,so the apple employer say that yes that is a hard drive failure and that i can get a replacement.
Rolandomememe 2 months ago
It happen to me,at some point a few weeks new iMac from the apple store show a hard drive with a interrogation symbol like that one ? so i go regent street apple store and ask some employer and it told me that is a hard drive crash so advice me to bring it to the store to get a replacement,i go home get the iMac and back to the apple store and say to other employer that the iMac show a hard drive with a ? ..
Rolandomememe 2 months ago
Wow omg! Both the Apple worker AND the customer in this vid over-use the word 'actually' - Who'dathunkit :)
ChrisOfMetal 2 months ago
Did you shave your bum hole before you called Apple customer relations?
dirtylare 3 months ago
kind of a strange video
mistermoe3 3 months ago
hey mine is like battery failed once (before one year +_+ and now im having my webcam as "not available" and my bluettoth "not aavailable and my keyboard light is problematic too... but i havent brought it to applecare.. im in singapore btw so im not very sure if the personnel there would be as kind? :( would they replace one for me? i mean i prefer to keep mine but it seems to me that mine is a bit of a failure.. would multiple hardware failures grant replacement?
wannadontwanna 4 months ago
they sent me a macbook pro unibody 15inch to me deployed in afghanistan and the wireless card was broken. then i had to ship my 2100 dollar dvd player to my mother in the states because of apple's very convenient "no shipping to APO/FPO" policy... at a cost of 60 dollars each way. then after 47 days.. i got it back.. still broken. apple is so awesome. so i am now waiting until my deployment is over to hand delivery it to a store and walk out with a new one..
unlimited00 5 months ago
So, did you have to send your old mac to them ? or did they just send you a new one ?
and do APP cover it when the mac is broke by a fall down from the table ?
lovelydk 5 months ago
My dad had his cracked iPhone 4 completely replaced for free. Thanks apple.
JMGameVideos 5 months ago
were you recording this with your macbook? haha
TheTdwpforever 6 months ago
You sound camp...
KongraDNB 6 months ago
OMG! HE ACTUALLY GOT A HUMAN ON THE PHONE! lol.
CODEditsHD 7 months ago 2
Does saying "actually" help? :D
Alexm118118 7 months ago 3
gay!!!
TheNewImpressions 7 months ago
3:53 "Keep your cum."
MPGHelper 7 months ago
Had my iMac repaired 4 times, took it in for the 5th and now it's being upgraded. Albiet with a brand new (2 years newer!) iMac!!!! Man, what a journey that has been, found this video searching for tech support about it.
It's a good service, I wouldn't suggest trying to scam it like this. Especially if they test it and find out you're lying, you'll lose all credibility.
Dunno why people are saying they'd 'demand' a swap after multiple failures. Don't know of anywhere that'd honor that demand.
Nurr0 8 months ago
Wow, some of you people have no shame..
Having a perfectly good working unit, and deliberately breaking and or LYING to get get a new or upgraded unit,
What a disgrace!!!! Legally it IS fraud as well. Here's hoping it catches up with you soon.
watershed44 9 months ago
If I had a laptop that had experienced 3 hardware failures within a year I would expect a replacement at minimum. When companies hand out replacements so easily you can't help but think there is just something wrong with the product.
willsium 9 months ago
Hey. I just wanted to know if this really works. Do you promise that this has worked for you?
rjwarda 10 months ago
man all those apple employees look the same
bdashiz 10 months ago
Yes, it all depends on your demeanor. I had a genius advise me, after a 2nd incident in which i had to send it in, that if it happened again to call, be polite, tell them how much you love being a Mac user after switching over from Windows and how this constant failure just isn't something that you've been used to with your mac. Sure enough, on the 3rd failure, i called and they exchanged my G4 iBook with a black MacBook.
dragonmonkey315 10 months ago
Yeah apple is really nice if you are nice when you talk to support... Like my iPod was completely smashed and they managed to get it replaced under the warranty even tho it was my fault for dropping it...
Scoonezy132 10 months ago
it didnt work
iTechNetwork 10 months ago
@iTechNetwork how so
randomrazr 10 months ago
@randomrazr i tried it on my very old iBook G4 that the screen broke
iTechNetwork 10 months ago
@iTechNetwork then that would explain why it wouldnt work lol, cant do an old computer
randomrazr 10 months ago
was yours really broken ?
supergautier 11 months ago
do i have to use an accent?
jokerface 1 year ago
SO MANY ACTUALLY!
1Thenextmanstanding1 1 year ago
What if I referred to them as "the bile that leeks from a homeless mans anus.." And then asked them quietly to "Stand in the middle of a busy street and set your hair on fire.. While grown men whom you care a great deal for, point and laugh at you."
Do you think I would get my way?
How bout later if I sent a flaming bag of poo to their PO BOX so it just sits in there in that tight space just making the hole box smell horrible.. Then I would email them, "BTW, I lied I don't own a Mac.."
ectoven 1 year ago
But what if, say, I'm an asshole that has a working macbook pro but I'm in love with the new one, Can I trick apple and get a new (model) unit? Because the truth is, I got my macbook pro (13", 2.4ghz) in january 2011, and knowing that the new ones are just around the corner, I got a feeling that I'll want the new one :P
So can I get a replacement unit without showing it to them?having purchased this unit in an authorized reseller in korea, will the warranty work in a reseller in germany?thx
igouroum 1 year ago
@igouroum dude they have to look at it and inspect it first....there not stupid
randomrazr 10 months ago
piss
Danceallnightbabe 1 year ago
British accent + American flag = u r BRAMERICAN....hohoho
kangtajb 1 year ago
thumbs up for the tripod in the background. i thought it was justin bieber
schnitzer12 1 year ago
This has been flagged as spam show
500GB Serial ATA Drive @ 7200 rpm is that a bad hard drive huh ?
nickthedane1 1 year ago
500GB Serial ATA Drive @ 7200 rpm is that a bad hard drive
nickthedane1 1 year ago
I did this with an iPod Touch, there wasn't actually anything wrong with it, it just had a tiny scratch so i didn't like it anymore, so I told them my battery wasn't holding charge when it actually was fine. Without question, they gave me a paid postage number for my old one and sent me a brand new one.
Freshbott2 1 year ago
Wow, I had a problem similar to this and got a new macbook pro. I had 6 hard drive failures and my dad told them to get me a new one because they said that if it happens again, I'm getting a new one. My model was a late 2009 version, the one they gave me was a 2010 version, 2.66 GHz i7 instead of Intel Core Duo 2 2.8 GHz
This isn't what I did, but shake your macbook pro and you'll get a hard drive failure, then bring it to apple store and they will give you a new hard drive, 4 times
UvoraTheOnlineWorld 1 year ago
and they also give you your old warranty and a new warranty and extend it for the new computer
irulethe70s 1 year ago
how do u get them to upgrade your laptop without ACUTALLY having real hardware failures? Do i lie to them and tell them that i had it three times? Should i suggest a upgrade or something? thanks
terry947 1 year ago
@terry947 LOL? 1. They have records on all your past phone calls/services for your computer. 2. It would be fraud if you lied. 3. They actually require proof (sending the machine in for repair) of a problem before they will replace it.
thebritishbloke 1 year ago
did u get a ssd? or anti-glare screen. which macbook would u recomend as i am saving for one. thanks : )
TheLegomaniac25 1 year ago
@uxa1 so what apple has more money than we can count...
ShugTexas 1 year ago
Did your laptop actually have those faults or was you making that up?
rozh1234 1 year ago
uck .i call them and they say that is no way to get replacement .....and the only option is to send it for repair .i have fray graphic card ... they say that they gonna repair it .. fuckkkkkkk
yioupis 1 year ago
This has been flagged as spam show
fuck .i call them and they say that is no way to get replacement .....and the only option is to send it for repair .i have fray graphic card ... they say that they gonna repair it .. fuckkkkkkk
yioupis 1 year ago
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yioupis 1 year ago
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yioupis 1 year ago
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yioupis 1 year ago
i now know how to speak to someone more efficiently that is with a computer company if something were to go wrong and needed them to fix it thank you
bmmartinfan4life 1 year ago
I like this video but you said actually 31 times
igbhd 2 years ago
do you think saying piss will get it replaced
igbhd 2 years ago 11
It worked for me lol
But it depends on how you sat it. keep everything in a "jokey" manner
mitch625 2 years ago
@mitch625 hehe.
cadmiumblue 9 months ago
glad it helped buddy
mitch625 2 years ago
Well this isn't anywhere near how it went for me. My Mac is having multiple stacks and stacks of issues, and they're refusing to do anything, they tell me it's all 'normal' which isn't true. Sick of it, and them, and Apple.
thebritishbloke 2 years ago
@uxa1
How is it fraud if your macbook is really having problems. All your doing is getting a new macbook. Do you really want to be taking back and forth you laptop to the apple store? Thats he reason you purchase a reliable computer. In that case, why not buy a low end computer. As a college student, I need a reliable computer for my work assigned by my professors.
BIGAIRLIKE23 2 years ago 17
@BIGAIRLIKE23 hi im a student too. did you encounter multiple problems on hardware like mine? i have had battery failure, bluetooth unavailable, hinge just went loose after 2 months and now my keyboard lights and webcam are useless.. (spoled) i havent brought this to applecare (busy w exam) what u said is exactly my sentiment. its too troublesome to go multiple times to applecare to get repairs.. am i allowed to ask 4 replacement then?
wannadontwanna 4 months ago
@wannadontwanna
I got a replacement for the following problems: wifi issues, hinge creaking, extremely loud superdrive
and sudden freezes.
I now have a 2011 MBP 15 inch and I am having wifi issues and faulty superdrive. I could care less
about the superdrive as I don't use mine but the wifi issues are unacceptable.
My sister Samsung 9 series laptop (beautiful laptop) and my PS3 never have these WIFI issues
so I know it is not my router but my MBP.
Call them nicely and ask for a replacement.
BIGAIRLIKE23 4 months ago
@BIGAIRLIKE23 oh... ic.. by freeze do u mean like when u want to navigate via your mousepad touchpad whatever.. its like its not responsive? (sometimes i experienced that and my software likes to quit on its own even after reinstallation.. haha. no matter shall bring my com down thre soon :) thanks anyways..
wannadontwanna 4 months ago
@wannadontwanna
Well for one, when I would be scrolling on Safari, sometimes it would get choppy and then get that OSX spinning beach ball and get stuck lol.
Others would be stuck on the blue screen. Touchpad worked 100% in photos and itunes and what not but when the mbp showed that damn Beach Ball, the touchpad was unresponsive and I had no other choice but to force a shutdown.
BIGAIRLIKE23 4 months ago
@BIGAIRLIKE23 aww that sucked haha. yea.. lets see how the y say about my case hahah. thanks aniways.. excet for the unfortunate glitches mbp is still an awesome laptop haha
wannadontwanna 4 months ago
OMg it fucking works, i just got a update on my iPhone to 32GB!!!!!!
THX so much
JuriABryan 2 years ago
So actually, and actually, we can actually, ye well actually, which actually , AHHHHH shhh!
iMULTIPLAYERi 2 years ago
haha this is hilarious acting.
well done thou! cheers
emmanuelcv 2 years ago
so many takes, trust me lol.
I suck :)
mitch625 2 years ago 2
@mitch625 i know this video is old but do you think it would work if i had multiple problems with my computer before but this time the screen is broken? i really would like it to get replaced...
Pr0Pipe 6 months ago
do u need apple care
dbanga5 2 years ago 14
If you get a laptop, its a definite yes.
runer9ner 2 years ago
every week
philcanatsey 2 years ago
Actually
robsonisjerome11 2 years ago
I got my macbook upgraded to a macbook pro
ccutehoney 2 years ago
yee jalexandref representin the porkchops haha whoop lol btw mitch you are unbelievably gorgeous andI enjoy watching them!
Cheers, Ashley
portugalbabe0710 2 years ago
no offense or anything but listening to you talk for more than 3 minutes at a time makes me want to stab myself in the chest
nniFymereJ 2 years ago
Isn't that illegal if it isn't faulty?
Rocktheworldbymusic 2 years ago
@Rocktheworldbymusic I don't know
TheEdinburghOne 2 years ago
@TheEdinburghOne, well not exactly. If you are really having problems like described this is somewhat helpful. However if you go out of your way and do something to your computer (ie. break the screen), and then call them up with this stunt then it's considered fraud.
abandonnez 2 years ago
btw did u buy apple care
in canada apple suck there geius bar is really bad :(
strickmans 2 years ago
I got my macbook replaced and got a macbook pro and they didnt ask me about insurance i got i replaced and all my data transferred into my new computer
ccutehoney 2 years ago
hey darryl, great vid watched it a couple of times but on my macbook (aluminum) i have a line down my screen when im watching a youtube video(full screen) and i get a lot of overheating when use anything like flash. so from the experience you got, do you think they would send me a new computer if so do you think it would be the current 13" Macbook pro? thanks for your time, Chris
ChrisMac1996 2 years ago
@ChrisMac1996 Did you get your replacement?
TheEdinburghOne 2 years ago
no i didnt TheEdinburghOne, when i called apple care and told them all of problems, we came to the conclusion that my video card was shot and he suggested for me and my family to go more then 100 kilometres away from my home for a day trip and see if a couple guys at this one shop could do anything which would then result in me without a computer for a couple days because i do all my school work on it. he didnt even suggest a replacement and when i asked for any other options he said none.
ChrisMac1996 2 years ago
Hello Mitch. Thank you so much for posting this video. i am a pretty bad situation and need a tip from you but would rather not get into the details on here as part of the situation is personal. Do you have a website or an email or something, where I can write you? I would greatly appreciateit. You'll understand why I couldn't explain it here. Thank you so much for this fantastic video!
almallegra 2 years ago
You can private message him...
Bullonieful 2 years ago
Hello Mitch, I thank you so much for this video. I am in desperate need of some help with this. Thing is I don't want to get into the details here on Youtube. Would you mind greatly if I asked your advice on email or something? Don't worry I am not tryng anything. Just desperate at this point. Thanks!
almallegra 2 years ago
good tips!! but i noticed your a tad nervous on camera.
gundambob646 2 years ago
was yours really broke?
GetzaMac 2 years ago
lol.. when I get my new MacBook, ill do this though it isent broken! LOL
AllAroundBang 2 years ago
why u will already have the latest software and stuff
ApplePC360Tutorials 2 years ago
@AllAroundBang
they check it before they send a new one dummy
Applestuff100 2 years ago
why do you have a american flag if your english? shouldn't you have england's flag?
JustKeN 2 years ago
he like america and he want to become an immigrant by coming over to america.
GetzaMac 2 years ago
How do you know hes English , he could be welsh ?
222apple222 2 years ago
I dont' know if hes english im just assuming.
JustKeN 2 years ago
@222apple222
dude i'm from bristol UK he is not welsh dude lol
Applestuff100 2 years ago
I know , someone just assumed it was from England .
222apple222 2 years ago
I am Portuguese, and I have a world map and a Danish flag... should I have a Portuguese flag instead ?
jalexandref 2 years ago
OMFG! it worked they sent me a brand new Mac mini!
kevinwashere12345 2 years ago
haha nice video!
Rharsho 2 years ago
ok what if my hard drive has failed, the screen flickers and the fan is broken? I replaced the hard drive myself? Also my mac is out of warranty by a few months and i didnt use apple care before it ran out...can anyone shine some light on this situation. I believe for all of this stuff to happen to my macbook within a month, i have a faulty machine. please message me or reply to the comment
ellebelle33 2 years ago
u should be able to get it replaced warranty shouldnt matter for that I mean thats just a system failure. Go into the apple store if you can. They were really helpful to me and i got upgraded from a macbook to a macbook pro and they transferred all my data and hardrive, memory and processor
ccutehoney 2 years ago
Why do people need to be taught how to speak on the phone?. This is a waste of time - you're basically teaching the public how to scam Apple, in not so many words, right?. This is one of THE worst and most badly acted videos I have ever watched.
unlokia 2 years ago
hahah omg... i just read this half way the video... SO tRUE!
and oh i was so sure ur gonna pick ur nose while on the phone!
dimwitpinkbigbiblob 2 years ago
Dude make a vid at least once a week. I find urs interesting. They aren't like most of the other videos out there. U get to the point and ur audio and video quality make it even better.
ruoku44old 2 years ago
if they check ur records im guesing ull have to of had it repalced before also does it still have to be in warrenty I paid close to 2grand for my mbp and u get 1 year warrenty, it still works but I was annoyed that all the ruber feet fell of the bottom at the same time (it is on a desk most of the time) there no apple retail stores near me and my warrenty run out so they wouldnt fix it 270 quid for 3 years protection, ud expect with the initial expense standard warrenty would be longer
splitjewel 2 years ago
is there a way to get applecare after your 1 year is up? even if you need to pay like 2 as much.
theheffner69 2 years ago
I had something like this happen to me as well. After taken my 20 iMac in for a second or third time they replaced it for me. The 24 inch just came out so I paid $300 bucks for the upgrade and they gave me one with a bigger HD than my old one and a faster processor. When I priced out the new iMac it was close to $1000 more than my old one. I was so happy.
alexbaby 2 years ago
I know its pretty fantastic.
ccutehoney 2 years ago
hi, is yor mac actualy broken? or is this like a scam
moonchavs123 2 years ago
Yeah, good luck XD
This will only work if you've had multiple previous failure's. Manufacturers actually get pretty annoyed when a machine is repaired more than once. So rather than hope the machine doesn't fail again after being fixed, they send you a new one.
overboard64 2 years ago
There's gonna be a million calls to apple hahah!
7649460 2 years ago
How to speak to someone on the phone. Super.
tacticlespasm 2 years ago
is there a way to make hardware fail?
diondai1 2 years ago
hammer + mac
tbhidontcare 2 years ago
Dude you have to make more videos!!! i would say you are pretty much up there with the Soldierknowsbest guy. Keep making more vids though dude.
ruoku44old 2 years ago
i want you to do videos every day lol :P
liamthetechguy1 2 years ago
I have a white MacBook that I bought right before going to Iraq last year. When I got back I started noticing issues so I called Apple and they were fantastic. I have never had that level of service before. I sent my MacBook in and they sent it back repaired. Turn around time: 5 days, thanks to the weekend. I am an Apple customer for life.
tonyutter 2 years ago
Sweet, I have a 17'' MacBook Pro too. It's awesome.
Guitarshark87 2 years ago
That's great ; )
Can you make a video of your new MacBookPro ?? 17" ??
henrytai72 2 years ago
cheeeeeeeeeesier than a french delicatessen
thedavish 2 years ago
Do you have to have Apple Care to get your unit replaced or can you have an out of warranty MacBook Pro?
XnotAcitizenX 2 years ago
no you don't and just having a system failure shouldn't matter with the warranty. Their pretty helpful which is great and will upgrade you if you had plenty of problems with your computer
ccutehoney 2 years ago
you are really freaking hot, damn your adorable! You need to model, your sexy!
AdidasOutback 2 years ago
wish gateway was like this with my old gateway.. only had one problem with this macbook i got in 2008 and it was a quick fix.
linkinpain 2 years ago
Haha, excellent. You have great tips, well worth subscribing everyone!
MyRandomReviews 2 years ago
u asked: how often... do i blablabla... ok i want to see u in every Video!
MrSpitzname 2 years ago
great advice.... apple representatives are the easiest people to deal out of every company i had to make a call too... they are really great... not one bad experience for me
AppleAficionado29 2 years ago
You do great videos!
JBCRFan 2 years ago
Great job mate!! Excellent video keep it up
bsingh3 2 years ago
Positive attitude is key, but beware of lying about the failures. I have seen AppleCare charge people for those upgrades or for the entire replacement if the failure can not be reproduced or the unit shows signs of accidental damage.
aneuryzm 2 years ago
I am going to get certified pretty soon and if someone was to speak this nicely to me this would definitely work.
addisonhuy 2 years ago
This would be great info if I actually had a Mac :) but I really liked listening to the way you described how to talk to their customer service.. very cool.. keep up the great videos!
drockflorida 2 years ago
solid acting mate
ChaosConRad 2 years ago
Easiest way to get a totally new computer "Worked for me". So I pretended to be a student who needed it for school work and just cry. 2 mins later. Done!!
IrishVideoBlogger 2 years ago 6
you should work at apple customer relations
darrenc12pdg123 2 years ago
When ever I call, I always request to speak to a Tier II representative (above the regular tech guys) and I got a new iphone. Just a little tip.
cf1k1 2 years ago
what's tier 2?
KC919191 2 years ago
From what I understand, you have two levels (Tier I and Tier II). Tier I's are are the people you first speak to in the Technical Support. Tier II's are their supervisors who have more power. Darren is right don't be overly aggressive with the Tier II. If you think you have shot of getting a replacement with apple due to previous issues, immediatly request you speak with a Tier II or a Supervisor. I got to a Tier II and he granted me a Warrenty Exception ( I was 26 days past on my iPhone.)
cf1k1 2 years ago
what kind of upgrades did you get?
5botball 2 years ago
Got off the phone with them and been upgraded to the high 17" MBP
mitch625 2 years ago
wow!!!!
5botball 2 years ago
most days
liverpoolyf 2 years ago
at 1:05 you look like your picking your nose lol!!!
ethanwwwwws 2 years ago
thats what i was thinking
wasryan 2 years ago
You should upload videos everyday!
themactasticshow 2 years ago
Hey Mitch,
I called Apple today and was on the phone for at least 30min speaking to tech support and customer relations. They said they don't send out replacement products unless they actually physically have the problem product and can see whats wrong with it. Just a tip for people who try calling.
MacOSXTutorials12 2 years ago
make a vid as often as you can
ajballways 2 years ago
make a vid once a week :D
RandomHenryTV 2 years ago
wait, is this a real call?
CamoMark 2 years ago
well hmmmm. let's think here. a man who is in a very similar room that looks EXACTLY like him and sound JUST like him picks up the phone.......i don't quite think it is real.........
gumberly 2 years ago
Well how am I suppose to know?
CamoMark 2 years ago
ok i'm sorry. didn't mean to be so rude. but seriously this time, i think the call itself might be real, but him on the "other line" is obviously fake. can be kind of a jerk some times with comments. sorry
gumberly 2 years ago
You better be sorry, yeeesshh
CamoMark 2 years ago
thanks
sooos33 2 years ago
Deep Excavations... lol
ArteVlad 2 years ago
i had that same scramble problem with the screen! dude i sh!# myself
AlphaComputing 2 years ago
i soooo bet that some people after watching this video are gonna set their macs on fire and say it over heated and hope to get a new one
AlphaComputing 2 years ago
u should do at least 1 vid a week cuz they are good lol
5M1TH2K9 2 years ago
you hold your phone weird
UrFavoriteWhiteboy 2 years ago 2
he seems bi.... like his room though
Pigfishlover 2 years ago
i say u make more videos for this channel and the other one... and bring the towel back haha
oh and what is that tripod doing in the bed? haha kind of random...
Rat5 2 years ago
Apple has always been hell to me!!! i get put through to some place in india and they never have a clue!!!
NudgeFilms 2 years ago
Common sense -.-
AUSmactec 2 years ago
Dose your system already have to be fried or you making this stuff up to get some new specs?
Lumpy2a 2 years ago
Reviews please... reviews.
imfmission 2 years ago
idc just get me more videos
suckcari 2 years ago