I started with process maps, used complexity (dependencies, cost) and criticality to business to find low hanging fruits to prioritize process improvement, instead of impact and urgency? What do you think?
HOSJA!! I have passed the ITIL foundations exam!! Thanks again Marco. If you ever need a free hosted Moodle environment I can get you one. I't the least I can do in return. (I am a moodle developer)
Thanks for putting all these videos online. I will have to do the exam for itil foundations tomorrow. I have been watching all you videos up until this one. I tried reading the book itil v3 foundation exam study guide by the ITSM Library but it was really boring. You videos made learning a lot more fun and now I understand the value of ITIL a lot better. So I hope I'll pass the exams tomorrow and will let you know the results. so ILL BE BACK!! haha...
@basbrands Oh en PS - ik lees op dit moment de standard voor Program Management van PMI en dit boek breekt al de "totally boredom" records ;-) Ik kan mijn ogen niet eens voor 1 pagina openhouden hahahahaha ....
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This are really great presentations..... I must say I enjoy every bit of it.
The only problem is labeling.... which lecture comes first is a such a big challenge
austinmethyl 2 months ago
I have seen that the single most important key factor is commitment from C level executive among the SIP challenges.
GoodDeedsLeadTo 7 months ago
I started with process maps, used complexity (dependencies, cost) and criticality to business to find low hanging fruits to prioritize process improvement, instead of impact and urgency? What do you think?
alfatourist 9 months ago
Can you show dependencies among Service Review Reports, SIP, the PDCA & the CSI 6 step model?
Can I use the relationship as my methodology for process improvement implementation based on the ITIL life cyle?
Is the SLP also part of the Service review meeting, report?
Is it not Service Review report that leads to SIP that lead to change?
alfatourist 9 months ago
Comment removed
alfatourist 9 months ago
HOSJA!! I have passed the ITIL foundations exam!! Thanks again Marco. If you ever need a free hosted Moodle environment I can get you one. I't the least I can do in return. (I am a moodle developer)
basbrands 1 year ago
@basbrands No problem and congratulations! I'll keep the moodle account in the back of my mind okay :-) Thanks for leaving feedback! IsleBeeBach ;-)
IsleBeeBach 1 year ago
Thanks for putting all these videos online. I will have to do the exam for itil foundations tomorrow. I have been watching all you videos up until this one. I tried reading the book itil v3 foundation exam study guide by the ITSM Library but it was really boring. You videos made learning a lot more fun and now I understand the value of ITIL a lot better. So I hope I'll pass the exams tomorrow and will let you know the results. so ILL BE BACK!! haha...
groetjes!
basbrands 1 year ago
@basbrands Geen probleem - ik weet zeker dat je het gaat halen en bedankt voor de feedback.
IsleBeeBach 1 year ago
@basbrands Oh en PS - ik lees op dit moment de standard voor Program Management van PMI en dit boek breekt al de "totally boredom" records ;-) Ik kan mijn ogen niet eens voor 1 pagina openhouden hahahahaha ....
IsleBeeBach 1 year ago
Why is not the SIP included in the Change management process instead?
ledarskapsutbildning 1 year ago
@ledarskapsutbildning
that is a good question, i am thinking maybe because SLM must trigger the SIP and it is close to SLA breaches... but still doesn't make much sense..
Svilennv 1 year ago