hacked wow account - account recovery

[tisfatman]

why can't they send me pass in email! i forgot my pass and now i cant access my WoW

[anton10r]

i got hacked. and now i got an E-mail saying that i have been trying to sell my account. it also says: "If this proves to be true, your account can and will be disabled."

what do i do?

[rpgreseller]

@anton10r Contact customer service any way possible. Web form is best, sometimes it's necessary to make a new, empty account and say "Hey, my other account got hacked, so I'm logging in here to tell you about it..." Give them full details and they'll know what to do.

[anton10r]

@rpgreseller i did and i found out that it was just scam. (Phew)

[Oxidized181]

LINE!!!!!!!!! >.<

[GKK47GAMER]

Guys if your email also have been hacked then do this:

Step 1: Create a new battle.net account.

Step 2: Log in to it.

Step 3: Go into the tap "Support".

Step 4: A window will scroll down, not choose "Ask a question"

Step 5. Choose that you have been hacked (or another thing if its that.)

Step 6. Write everything, what happends, suspects etc.

Step 7. Wait some hours for a blizzard employee to answer it (It might take 1 day.

Step 8. Enjoy ur returned account. :)

[rpgreseller]

@GKK47GAMER Said like a boss. People, upvote this guy's comment. That's all there is to it.

[TehBigDK]

@GKK47GAMER I wrote a ticket in-game, i got response saying that they would look into it and send me mail if they get it back

[GKK47GAMER]

@TehBigDK They will scan through some of their data, to investigate what happened. Maybe there went some time until you reported it, and it might take a while for blizzard to find the hacker :) not sure

- But just wait if they say like that

[TehBigDK]

@GKK47GAMER Yeah, its been over a year, i cant remember why i didnt just do it right away, would have been much easier

[GKK47GAMER]

@TehBigDK You have to report this right away, a hacker stole 11000g from me, and there went like a month before i reported and could not get them in return :(

[Bestsnipe3]

@fasterfind I tried making a new account and contacting them after my email and password were changed but they said they can't discuss the problem with me because I am not contacting them with the registered email address to the account I am trying to recover. now what?

[TeamBambooShoot]

my email adress was changed along with my password , do you know how to fix that? im very worried.

[fasterfind]

@TeamBambooShoot The video discription contains the answer (make a new account, then talk to customer service with a full explanation about everything. They will handle the problem.)

[Videoslaper]

CAN'T FIND THE OPTION TO SEND ID COPY :S im on EU servers can u help me ?

[SoldierFrontPro1000]

Hey dude, I recently upgraded my account and I played for a bit, I came back, my acccount was locked so I followed what it said. I went to the spot where i put my secret question, I put random because I didnt think I would run into this, My account was made today so I dont wanna wait 30 days to put in the first 6 pieces, WHAT DO I DO TO FIX THISSS

[ThePublicImprov]

Hey please respond ASAP. I need to recover my account, i forgot the password. When I click the i have forgotten my password thing, it asks for the email, which i know and my first name and last name. I tried everything for the names and none worked. I'm wondering if you know what i could do?

[LITTLEZ569]

Ok about a week ago my world of warcraft account was hacked, it said my password was not correct, so i changed my password and tryd to log in, it said my account has been temorarily disabled, so they send me a e-mail telling me how to fix this step by step, and i am stuck on step 2 where i have to fill out a page that tells them im the real user, its called a battle.net terms of use form, but i cant fill it out because it wont let me on that page. i dont know what to do, PLZ HELP ME!!!!

[fasterfind]

Hello, LITTLEZ569

If you can't access your original account, you can register a new account. You don't need CD keys for it. That new account will allow you a channel to reach customer service to get the help you need and fill out any forms or take any action which is necessary.

Good luck with your recovery. Don't give up. You have ID, anybody else doesn't. That means you win. You will get it back.

[LITTLEZ569]

hello, fasterfind

How would making a new account help me with restoring my charecters, gold, and armer? and how would make a new account? thank you for your help.

[rpgreseller]

@LITTLEZ569 You can't completely log in to the old account to provide required information. With a new account, you will not have that problem. Explain to customer service, they will understand. This happens all of the time.

[LITTLEZ569]

@rpgreseller ok how do i get a hold of customer service?

[LITTLEZ569]

hello,

I dont know how to do any of this as i am only 13 and dont know much about this, i feel like i trust u and if it is ok with u i want to give u my username and my password and maybe u can do this for me, i only have 1 lvl 55 druid and 1 lvl 56 death knight so i dont have much to loose. if u send a e-mail to my e-mail (worldofwarcraft569@gmail.com) saying you will do this for me i will send my password/username to you. thx for the help

[SwiftyHunterVersion]

i have a problem please somebody answer, :P

when i go to type my e-mail, it sais the combination is incorrect even though im sure its the correct e-mail what do i do

[Theman99ism]

ive forgot my secret password lol

[jPaulsson]

What if the hacker KNOWS my secret question.. my account has been hacked and they keep changing email.. and i cant use webform to attach id etc cuz it requires login.. <-- WTF??

[fasterfind]

@jPaulsson Sounds like Blizzard had an oversight in their process. Call them on the phone and ask them about this. When you get an answer, please post here. I want to know what to tell others in the same situation.

[jPaulsson]

@fasterfind I've got my account back now. I made a new battle.net account andsent them a mail from that instead with a pic of my driving license and wotlk/cataclysm authentication keys. They moved my wow account to the new battle.net :) When i logged in my lvl 85 druid was gone :( The hacker had moved it to his own account. I made a ticket and the GM refused to give it back. I made a new ticket and whined like a little kid dropping his icecream and i got my stolen guild + character back lol

[filippos360]

when i enter my mail and my name it says this "This e-mail/name combination does not exist"

[t3hm00n13]

As of now put in a recovery form it's been out for two days and haven't gotten my account back, any ideas?

[isavedprivetryan]

my acc has been locked by someone i think i got hacked and evertime i out my name in it says combination not correct or something how do i see my name for my battle.net acc?

[deathreject4ever]

i dont get my email was changed and now i have no idea how to get it back

[PReeCYBaby]

my password was changed by someone and i so was the password for my email adress and to recover the pw the email adreess that the new password is sent to is wanadoo which has been closed down :(

[harrybakesXD]

mine isnt like that the hacker got my email adress and changed it and my password and all my shit like that

[Jackpot807]

No matter how many times I do this, I still can't recover it. I might as well just cancel my credit card.

[TheRandomGuyNextDoor]

i do remember my security question thanks :) if all else fails i think phoning is the best option :)

[TheRandomGuyNextDoor]

this may sound weird but i forgot what first name and last name i had for my account. I cannot log in to my battle.net becuase i forgot the password but i need the names to recover it. is there anyway i can see what names i typed?

[fasterfind]

@TheRandomGuyNextDoor That's a challenging situation, however the email address on the account should be the same. If you can remember the security question answer, then you can just ask for a password reset and that'll be sent by email. Try calling up Blizzard on the phone and requesting a PW reset.

[TheRandomGuyNextDoor]

awesome :) thanks i just sent my email hope it works

[sonicdaguy]

what if I forgot my security question? :(

[fasterfind]

@sonicdaguy That's ok. They can use other information to verify you and provide account recovery or password reset services. Start by giving Blizzard a call.

[MrBieberfeaver]

Umm i changed my password but i forgot my yahoo account to get the password for wow is there any other way i tryed everything

[wickedbadb]

Whats the number to phone? I am so confused, I got keylogged and need to talk to a blizzard person on the phone... When I send emails I just get botted emails back that ive already had.. and at the moment i cant logg on again.

[fasterfind]

@wickedbadb I used to have their number listed at rpgreseller, it might still be there. I gotta get the server running again first. Try asking around in a few forums.

[CokeandSnickersA7X]

thank you so much dude! didnt know it was THAT easy:P

[fasterfind]

@CokeandSnickersA7X Happy to help.