Book Store Customer Training

[URLy2Rise]

cont'd...

concentration too much, which is another reason you're there, and other than your personal income flow, the main one: to sell books. Here we see an excessive and unseemly need for recognition and need to bullyrag hapless customers in order to feel superior. Your neurosis is having you flirt with destroying your super-arching reason for being there: your personal income flow!

[URLy2Rise]

Get OVER yourself! Helping the customer is what you're there for; when the customer receives the book, smiles and says "Great," his gratitude is implied. "Thank you" is implied, even if it might be nicer to hear it, especially for an evidently lonely and touchy bookstore clerk. The customer's mind is already on the book, on checking it out, not on your presence or fragile sense of self--and that's a GOOD thing, because maybe the customer will BUY the book (if you don't interrupt his happy co

[sprinkelsinschool]

lmao he didnt get it for the longest time

[CodeDevil109]

LOL!!! THAT IS SO TRUE!!!!!!! XD

[TheGielgud]

He hesitates to buy the book because of that egregious remainder mark, top edge, near spine.

[fehquig]

You forgot to get him to pay! You just GIVE him the book and he walks away... You will excel in business if you just get them to pay!!!

[simonrunkar93]

i stutter too. im going to do my own videos of something, advice?.

thx alot of your videos!

[sign543]

Well, you have to either find a way to not show it, or be comfortable showing it. I'm not! :) thanks!!

[murfra]

lol, "helloooo," another great one!

[XSnapeWhoX]

SO true. I work in a bookstore, and (while I was never trained to do this) I find it impossible to walk away from a customer without a final "thank you" that dismisses me from their service. I stand in front of them until they thank me...mostly, because I feel it would be really rude to walk off if they still need me for something. I'll occasionally prompt with an "anything else I can do for you?" and that usually gets the "no, thank you," and I can leave.

[sign543]

I swear, this kind of thing happens EVERY day at least once. I'm like, "Didn't your mama teach you basic human interaction skills? HELLO, please and thank you!" :)

[sharkiemc]

What I hate is when you go find something for someone, who immediately turns to the person they are with and say "I found it!" You did NOT! I did. Jackass.

[sign543]

LOL, I so know what you mean!

[kuhlayer]

Love it! I used to work in a bookshop, and I know that pain all too well!

[AutymnRosa]

Yes, SOMEBODY definitely has to do it!

[moomay11649]

Working with the public is hard.

[patiencepoet]

If someone does that with one of my books, would you please take the book from them and smack them with it? Just say it's a love tap from the author to them. LOL!

[kingofntown]

you suck i hope you get fired

[MalyssaAK]

HILARIOUS!! you had to add that one in....but you should still make more book store vids!

[holly8319]

That's awesome!

[kitenarie]

I'm sorry you can't have that book until you say the magic words, sir.

<3 this!

[torigirl35]

tony, you're just the one to train 'em too...lol. love you.  ((hugs))

*tori*

[sign543]

Thanks, baby!!!!

[RogueShadow89]

LOL that's funny.

[1938superman]

Ungrateful bastard.

[TamHickey67]

Aren't the public just great?

[ZeroPunkDreamer]

How rude!

[mumbaidoug]

No kidding. Saying thanks is one of the easiest and free ways to be kind to someone else...a common courtesy. Funny stuff as always, Tony! ;) -Doug

[cavejourney]

You are just so darn cute!!!!  ;D

[msdragonfly1]

i know, right!

[MotownCountry]

hahaha... uh, wait...you're making him leave and he never paid for it!!!

[childre24]

LOL so true!! How far out of the loop am I that you got partner? Awesome!! Congrats! And sorry if you've had it for awhile and I didn't say it before. Love ya tony!

[Beachmama57]

ACTUALLY maybe it's my age - but when I have not gotten a thank you from a cashier after a transaction - I have said "THANK YOU" and "You're welcome" following it. (Just to model good behavior you understand)

[biblegirl7]

You know. I realize this is just comedy, but it's real life. No one has  manners anymore.

[russell56443]

To bad you left your pan at home lol!!!

[anmoose]

LMAO!! They can be SO hard to train, too.

I hate partners! As the video starts, and I'm glancing over to catch the description, a big friggin' ad pops up in place of it. So now I have to scroll down to read it, and I can't see it and the vid at the same time. Grrr!!! And I know it's YOUR fault! You're doing this to me on purpose! Leave Chris Crocker alone!

Oh look! A pigeon!

Moosie

[lilmissyishere]

another awesome one!!!!

[SunFire1051]

for a second there I thought you were expecting a tip

[thizizliz]

Thank you kind Sign, for making me laugh yet again - and Congratulations for making Partner! It is deserved.

[LukaIsntLuka]

THANK YOU! :-)

[missdivinestalls]

AMEN!  HELLLOOOOOO that is so true!

[MGB1000]

HELLOOOOOOOOOOOOO!...I love your vids.

[RiddleSpider]

That reminds me of when I worked at a book store, well actually it was a shoe store, but they are basically the same.

Don't you realize that as an employee of the store you are thereby a slave to each and every customer? C'mon!

[crazeenydriver]

did he at least buy the book, or did he put it back on the shelf when you weren't looking? :-)

[sukatra]

You've got to remember tony, not everyone uses the words "thank you" to express gratitude. For example, Hank's usual reaction to my countless acts of kindness to him is to say "bite me."

That's why he spends so much time locked in the basement.

[Riorules405]

thats funnyand I wonder what it would be like too go to the booksore where you work

[New2UToob]

EXACTLY!!!

Conversely, when you are the customer and you take your items to the check out and the employee behind the counter is talking on their cell phone and CLEARLY annoyed that they HAVE to take your money and conduct a sale. AAAUUUGGGHHHH!!

[mienchen07]

perfect :D

[Blizzeekitty]

You have it way worse than I do at the elementary school! :P

[DatAintRight]

I say that all day long!

"Say Thank You!"

I love ya and wish I was gonna get to hang with ya. Will try and see you guys on stickam while yall are there! ;)

[dhousley1]

If only I could have said things like that to my customers at Ikea. . . you are my customer service catharsis :D

[JaydeSabbath]

My mother said that you should make a real training course out of this. LOL! You should stop by books a million in Warner Robins, Georgia and give them the 101 in "customer care".

[jsdamsel]

as always...  FUNNY

[SEXYgayIOWAboy]

lol yup haz to be done

[gllafc]

That'll learn 'em!

[AnneMarie96]

I know exactly what you mean. This is so good.

[Jicknsherry]

Your so cute Sign...keep them on their toes. Congrats too...Sherry P.

[sad0me]

exactly! next time try using a whip to train them =P

[VioletKitty411]

Try training restaurant customers. I really got good at that!

[BEENDOWNHEARTEDBABY]

Thank You! Thank You! Thank You!

[Zipster08]

Hello....thank you

[BzaWack]

I lol'd

[Chingawing]

Sign543 do you really have a son xD and if you do show him in one of your videos force him if you have to

[sign543]

He has his own channel!! username: joeyapearson :)

[songsfromahat]

hey! Congrats on being partnered!

[sign543]

Thanks!! I appreciate that. :)

[GayBob08]

Fortunately the mentality of indie book shop customers is so much different. LOL....you must have the patience of a saint. LOL

[sign543]

Ur right about indie stores....customers there understand that THEY are not the boss. :)

[grapessss]

hahah! you are hilarious

[sign543]

You are very kind. :)

[loqutor]

I always thank them if they find it for me.

[pixelbreath]

You expect a thank-you ??! But you get paid, don't you? (Just kidding - I've been there.) Thanks for the funny video!

[sign543]

Yeah, I guess salary is a thank you....but from my boss. Well, I guess the customers really pay our salary, so...you probably make a good point, LOL. Thanks!

[berzerkeley]

I do this to people ALL the time! Its a habit from training my childrent. OH CONGRATS ON P A R T N E R finally!!!

[sign543]

Thanks, Berzerkizzle!

[AuntLissa53]

Thank you for the effort you took to make this video. I really appreciate the time you took to entertain me! (ahhmmmmm, brought up properly - that what I done thunk about that) ha ha xoxoxoxooxo

[sign543]

LOL, you are MOST welcome. :)

[JeeprzCreepers56]

"training customers is dirty work...well somebody has to do it."lol.

[sign543]

Training kids is easier! :)

[WallyMcNasty]

I don't know how you deal with those people.

[sign543]

Ah, it's not all that bad in books. Mostly book customers are pleasant. They want to be there.

[popparoc46]

You're welcome. - roc

[wildbrain03]

Too funny. Love your stuff!

[sign543]

Aw, thanks. :)

[Parfectionist]

I trained my son by not letting go of the item until he said thank you as he was receiving it. I love all your videos.

[astrophe1987]

My mom did that too, or she would just hold it and stare at me saying "what do you say?"

[sign543]

Great idea! With my son, if he forgot to say thank you, I set him on fire. No, not really. I just threatened to. Well, kind of. :)

[anmoose]

And if that didn't work, you ran over his monitor. LOL

[katalina2007]

Yes, SAY "thank you" :)

[Avidbowler]

You tell em, Bookmaster.

[sign543]

LOL, Bookmaster. Thank you. :)

[MotownCountry]

Bookmaster Sign! kinda like Grandmaster Flash! Sign, are you a rapper?

[sign543]

I'd say that about 2 out of 5 customers never say thank you...they are too caught up in the fact that they have what they're looking for. You have to nudge them a bit. Usually a little remark like, "Glad to have helped" reminds them that they didn't say thank you. :)

[Sikosm]

lol is it reaally so hard to say "thank you"???