Seriously? i feel like debating privacy vs customer is being too picky. I would much rather call apple for a second time and them know why i have already called than have to explain it again. That would have been a godsend when i was fighting t-mobile over illegal charges. 15 different representatives and 1 week later i was reciting my problem in my dreams.
Your postman knows more about you than your crs from apple does. Do you want the problem fixed or not?
USAA is the model most companies use when teaching customer service representatives. They're always friendly (customer speaking here) and usually get things done in a timely manner. Their website/records do work against them though, changing your address always seems a hassle for them. They even occasionally call you to check in. While I find that feature a bit annoying - even though they've only done it twice in my four years - it is still nice.
You are correct- human interface is the most vital business strategy for customer retention. I want to kill that IVR bitch every time she says, "I'm sorry I didn't understand your request. Thank you for the web site referral. J.
FEDEX is doing it right! Now I know that people will have horrible experiences with this company too, but I used USPS for years until I was sick and tired of their homicidal suicidal don't give a #$%@ attitude. Fedex customer service is polite, their tracking is accurate, they even help me redirect packages that need last minute changes, they give refunds without a whole 2 week waiting period. They give me discounts as business grows. All and all a great company with great customer service.
I would say a loser is someone who realizes they have wasted 3 seconds of their time, instead of cutting their losses and moving on decides to waste five times that amount writing about it. I can't wait to see how much more time you spend flaming me with what will no doubt be a miraculous linguistic feat.
thats totally not true, apple's customer service sucks ass, i called about iphone's third party apps, the guy actually yelled at me about how apple dosent support third party apps and that i better not put them on my phone i fuckin hate apple
Toshiba obviously cares NOTHING for their customers. In their rush to save a dime/yen?, they now have equipped their outsourced service rep.s in some Pakistani prison with a speech program. When you fail to comprehend the Customer Care "jibber jabber," you wind up talking to Steven Hawking who still speaks w/a Pakistani idiom. Imagine if you will Steven Hawking saying "oh my goodness, Miss I will being most gracious to ask you some few questions." F-cking Priceless!!!
try to call virgin mobile customer service. 1-888-322-1122. The automated voice, simone, is awesome. Sometimes there's no need for you to talk to a live advisor, coz she can actually help you!!
The only reason why people have a hard time with automated messages on phones is because pushing buttons is too hard for some people. If Pushing a number can really take a toll on your nerves, you have serious problems.
Sadly the reason why computers are replacing humans is two reasons 1: The customer is always right motto, and 2: computers are cheaper to employ. With a computer you remove the motto because a computer can only do what the customer programs it to do, and given a expensive price tag its not going to cost you 15-20 grand a year each. So good luck because human customer service is going extinct.
One of the best customer service features I've noticed recently are companies with chat support, such as Comcast, you click on chat support, boom, instantly connected and chatting with another human and personally I find the chatting more convenient than using a phone.
i think it's time to leave your mothers basement and ur matrix layer....jesus fucking christ kid you need to start acting like a human to be treated like one
Embarq offers horrible service, charges higher prices than quoted so the can be bought out by showing a profit. Their CEO made over $150 million in bonuses but will not spend a dime making improvements to their infrastructure (people/equipment) what can we do as consumers? My business is damaged because I cannot get good quality phone and internet service. Can anyone help?
So i watched this video and i would have to agree its VERY true but i noticed it said that internet companies are the worst rating D and F lol well You should check out netnitco its an internet company they dont have automated machines you will ALWAYS reach a human!
Had a problem with Feedburner a couple weeks ago, so I emailed Tech Support and (minutes later) got a reply from Rick Klau (Vice President of Publisher Services) himself. We sent a few emails back and forth (never took him more than 5 minutes to reply) and the problem was fixed in no time.
Personaly i think any company can track any problem that i call in about, after all im on there domain, like when you go to a forum any thing you type is saved on that server.
In denmark even sucky 3 (phone company with 3G network) has a total record of your issues and "remembers" it.
Seriously? i feel like debating privacy vs customer is being too picky. I would much rather call apple for a second time and them know why i have already called than have to explain it again. That would have been a godsend when i was fighting t-mobile over illegal charges. 15 different representatives and 1 week later i was reciting my problem in my dreams.
Your postman knows more about you than your crs from apple does. Do you want the problem fixed or not?
JessiIsLamesauce 1 month ago
Fuck you!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
SGTRVN1 1 year ago
USAA is the model most companies use when teaching customer service representatives. They're always friendly (customer speaking here) and usually get things done in a timely manner. Their website/records do work against them though, changing your address always seems a hassle for them. They even occasionally call you to check in. While I find that feature a bit annoying - even though they've only done it twice in my four years - it is still nice.
SaevioCorta 1 year ago
How do you get a Dell rep that speaks english?
Trick question...
Kbrooks5069 1 year ago
You are correct- human interface is the most vital business strategy for customer retention. I want to kill that IVR bitch every time she says, "I'm sorry I didn't understand your request. Thank you for the web site referral. J.
v3r1z0n8675309 2 years ago
ATT phone service and DSL sucks
jws54 2 years ago 2
if you would like me to kick your ass please say more
CPKSproductions 2 years ago
choose the second option get the wrong department. I dont care. At least it is the human and let them transfer me to who I want.
samatention 2 years ago
see eveyone agrees
I love at&t
abangan 2 years ago
AT&T wireless, and AT&T wireless warranty has the best customer service ever
abangan 2 years ago
yes
cmz23 2 years ago
Great, Thanks Dude !! :D
DRJHMUFC 2 years ago
apple, is great my keyboard broke (bluetooth died) and they just swopped it!! free no probelms!
A*
adamsian3 3 years ago
if you´d like to continue this video in spanish please pres dos. roflmao
hectorbambino 3 years ago 4
FEDEX is doing it right! Now I know that people will have horrible experiences with this company too, but I used USPS for years until I was sick and tired of their homicidal suicidal don't give a #$%@ attitude. Fedex customer service is polite, their tracking is accurate, they even help me redirect packages that need last minute changes, they give refunds without a whole 2 week waiting period. They give me discounts as business grows. All and all a great company with great customer service.
DmbPple 3 years ago
Man you post so many POINTLESS VIDEOS, JUST GET TO THE POINT AND STOP WAISTING PEOPLE'S TIME
sexxyspanish 4 years ago
This comment has received too many negative votes show
I just saw the title and wasted 3secs of my life and another 15secs' writing this response, so this is what losers do with their time.
Darkworld22 4 years ago
I would say a loser is someone who realizes they have wasted 3 seconds of their time, instead of cutting their losses and moving on decides to waste five times that amount writing about it. I can't wait to see how much more time you spend flaming me with what will no doubt be a miraculous linguistic feat.
kingsnoofer 4 years ago 3
thats totally not true, apple's customer service sucks ass, i called about iphone's third party apps, the guy actually yelled at me about how apple dosent support third party apps and that i better not put them on my phone i fuckin hate apple
sirjoker292 4 years ago
Toshiba obviously cares NOTHING for their customers. In their rush to save a dime/yen?, they now have equipped their outsourced service rep.s in some Pakistani prison with a speech program. When you fail to comprehend the Customer Care "jibber jabber," you wind up talking to Steven Hawking who still speaks w/a Pakistani idiom. Imagine if you will Steven Hawking saying "oh my goodness, Miss I will being most gracious to ask you some few questions." F-cking Priceless!!!
UtubeAW 4 years ago
try to call virgin mobile customer service. 1-888-322-1122. The automated voice, simone, is awesome. Sometimes there's no need for you to talk to a live advisor, coz she can actually help you!!
awesomekicks 4 years ago
The only reason why people have a hard time with automated messages on phones is because pushing buttons is too hard for some people. If Pushing a number can really take a toll on your nerves, you have serious problems.
hbk256 4 years ago
You obviously don't have very much experience on the subject. Your ignorance is excused.
rufusdark 4 years ago 3
Sadly the reason why computers are replacing humans is two reasons 1: The customer is always right motto, and 2: computers are cheaper to employ. With a computer you remove the motto because a computer can only do what the customer programs it to do, and given a expensive price tag its not going to cost you 15-20 grand a year each. So good luck because human customer service is going extinct.
cidaska 4 years ago
WTF with all the goofy chat at the bottom?
Mindraker1 4 years ago
its live you idiot. this is just a recording of his live feed and that at the bottom is the chat for his live feed.
gamersxs 4 years ago
One of the best customer service features I've noticed recently are companies with chat support, such as Comcast, you click on chat support, boom, instantly connected and chatting with another human and personally I find the chatting more convenient than using a phone.
elliottebagg 4 years ago
Microsoft you need to know Hindi or understand Hindi accent to be able to talk to customer service.
JerryWE 4 years ago
i think it's time to leave your mothers basement and ur matrix layer....jesus fucking christ kid you need to start acting like a human to be treated like one
Mobius1ac 4 years ago
Embarq offers horrible service, charges higher prices than quoted so the can be bought out by showing a profit. Their CEO made over $150 million in bonuses but will not spend a dime making improvements to their infrastructure (people/equipment) what can we do as consumers? My business is damaged because I cannot get good quality phone and internet service. Can anyone help?
masterzo 4 years ago
So i watched this video and i would have to agree its VERY true but i noticed it said that internet companies are the worst rating D and F lol well You should check out netnitco its an internet company they dont have automated machines you will ALWAYS reach a human!
stephPNC 4 years ago
lol i could have ben there at that time but i couldnt get on but oh well
akbartwin 4 years ago
Really, I don't care on the prompt! Calling Comcast Customer Service is awful, even by pressing 0, then 0, then 0!
caa1000 4 years ago
Nice video.
zambone1 4 years ago
Had a problem with Feedburner a couple weeks ago, so I emailed Tech Support and (minutes later) got a reply from Rick Klau (Vice President of Publisher Services) himself. We sent a few emails back and forth (never took him more than 5 minutes to reply) and the problem was fixed in no time.
Great customer support.
PatHawkscom 4 years ago
i've used this site for over a year now and it actually works... very cool :)
royalg2 4 years ago
Personaly i think any company can track any problem that i call in about, after all im on there domain, like when you go to a forum any thing you type is saved on that server.
In denmark even sucky 3 (phone company with 3G network) has a total record of your issues and "remembers" it.
AJenbo 4 years ago
Hu...man? Don't think I've EVER spoken to one! Now with this new voice activated service, it's even more annoying.
IceflowStudios 4 years ago
True that
saltyfishy123 4 years ago