Internet helpdesk

[archifx]

Lol, and I thought I was a bad agent. I do exactly the same, mute them, give them the finger or just roll my eyes, and go back to being my "nice" self.

So hilarious. I can't wait for the day I get a decent job.

[iresean]

Haha,

[techstreaming]

NICE VIDEO!

[kirmityou]

Hmmm, I understand every word from 0:30 to 0:38...Am I too much of a nerd?

[Harleybear09]

@kirmityou Probably

[Destined2Dazzle]

43 People are 12 o clock flashers :D

and 1,164 people are little girls with new PCs. :DDD

[payneb95]

nice video.. keep it up thanks for sharing ..

[N4CR5]

43 people like 12:00

[N4CR5]

Did this for years and it's sadly all true! fml lol. 91% of helpdesk callers are complete deadshits. The amount of people who try use computers without having any foresight to read even a brief one page picture manual or apply a nodicum of common sense is ridiculous. Is your toaster powered wirelessly? No. So why the fuck would your desktop suddenly not need power? POWER PLUGS NEED PLUGGING IN >_< A troupe of monkeys would have less computer problems than most people!

[artistwithouttalent]

@N4CR5 What about the other 9%?

[N4CR5]

@artistwithouttalent

Have some idea of what is going on and have tried to resolve the problem themselves. Sometimes they can get themselves into trouble tinkering too much though..

[artistwithouttalent]

@N4CR5 Ah. I'm a college student. My parents were techs for a long time, so I have an idea of how dumb customers can be, but less so of how smart they can be.

[ipzent]

the best lol

[CillersFan]

I've never found IT's to be bad at any company, they just all tell me to unplug all my modems and routers and crap, power restoring or something like that. I had done it a thousand times with my PS3 then when I called customer service it worked fine. I later found out that it didn't fix It and that my PS3 is overheating. Gotta fix that D:

[weidmanr]

The sad part is that IT departments of major companies are just as bad. I have a whole list of companies that I will no longer do business with because their IT depts ae Fu#$%ing idiots

[boogeyratt]

@weidmanr - Oh? How many major companies have you worked for that you've had to deal with their IT departments? Likely few if any. Aside from the fact that "IT" is a seriously misunderstood term, companies like Cisco, HP, and Intel have some seriously skilled people in their internal IT departments. You're assuming that "tech support" and IT are the same and largely, they're not.

[kakyobr]

Awesome video. I'm laughing to tears roflmao

[ohnodevo]

OMG I can so relate to this: I remember back in 1996 having to fix trumpet winsock for a guy. Went through him, his wife and their sixteen y/o daughter for two hours to no avail. Then, in the background I hear a little kid saying "daddy, he wants you to do XYZ." I asked the man who that was to which replied "that's my 7 y/o son but he doesn't really know...".....MY RETORT: "Sir, put him on the phone now..."....5 minutes later up and running.

This video is one to keep. Love it!

[urdynamix1]

Any Kind of Helpdesk Is The Crappiest Job On The Planet, I've Rather Clean Toilets.

[Bobsikus]

true reality :D

[MrAndrewc650]

Hey, I am a Air Traffic Controller!!! Guiding 2 planes into the same runway when the radar and radio isn't working... DUH!

[bohemianwriter1]

And what does IT support do when they get home?

Go home, turn on our PC, light up a joint, and wonder off in dreamland looking for something like this to laugh about...

[lSeKToRl]

6:20 best moment ever ... tell him to buy an iMac computer for idiots.... mac is made for retards...

[SappleScoot]

Oh man... I live this every day... with my family and friends. I made the mistake of letting them know I'm a bit 'puter savvy *sigh*. BIG mistake.

[inachu]

had a middle aged secretary who didnt know how to use a mouse and she called helpdesk every 10 minutes for 5 hours. another woman kept gettign her pc infected from her church chainmails she was a party of and had to reply to them all.

[Hetepiir]

Lmao. I stil laugh 5 years later at this. My buddy was working tech support and sent this to me an I died. I ended up in a tech support job about 2 years later and laughed then and still do now. The sadest part is that ppl are really this bad. I have to wonder how some of these ppl made it past the age of 5. Lol

[JaviFairground]

This was filmed 11 years ago and the same still applies. Tragicomical. :)

[yobtya]

Always loved these guys.

[VRSlash91]

I think it's the same guy just made into a skit.

watch?v=K-_51OsaaSY

[danieltharp65]

:) Very funny.

I've got one myself.....

Search for "IT Help Desk - Late Night Printer Problem" on youtube.

......real world experience....stuff like this happens every day in IT.

Long live IT! :)

[tvgeek1]

SO TRUE SO TRUE!!

[dfolkeparti]

There are 39 flashers that gave the vid a thumbs down

[BigFatBoy911]

hahahahahahahahaha

[SrHirokumata]

39 people were the guy on the other side of the call...

[thedarkfreak]

"Twelve o'clock flashers"  HAHAHAHAHAHAHAHAHA

[Stiighh]

This brings back all the horrible memories of my time as a tech support :(

[Xaxton2]

LOL, it's a computer especially built for idiots.

[JokkeHimSelf]

@Xaxton2 the question is ..... for idiots or by idiots...smart idiots or evil idiots who did not get any respect as kids ;)

[catstuffer]

Turn Captions On And Pause At 0:58 ... Terry did your mom...

[QWERTYCommander]

@catstuffer

But she all rolled up into one pot

[gstefanick]

LOL... For all my helpdesk peeps! You need to see this!

[Kinjamaimai]

I've worked in tech support. This is EXACTLY the way it is.

[daddytech]

LMAO I get TONS of 12 o`clock flashers OMG rolling specially at the Mac comment

[arizonabrewerton]

quick plan b! my mopm works doing this for phones so she knows aaallll about plan b. =)

[mitchhie]

it's one of the most amazing and funniest video's I know.

and it's completely true!! I've been working and doing the same work!

;-)

[aquilamarke]

I don't do tech support over the phone anymore, I've moved on to field services, problems with hardware etc. Not so long ago I set up a new laptop for a guy, his old one was completely destroyed. I kid you not, he had accidentally backed over it with his car. After many years in this business, I am just not amazed anymore how stupid people are.

P.S. When I did the helpdesk gig, I sometimes wanted to shout at the customers: "Use a goddamn network cable, you are too stupid for wireless".

[iamyourfan1]

@aquilamarke I worked one place where a lady actually ran over a laptop, got it replaced, and then ran over the replacement!

[pmf71]

@iamyourfan1

Check this out, my sister's BF put the laptop on the roof of the car to do something then forgot aboput it. Next roundabout it fell of and a fat Audi A8 ran over it. Only thing working in the thing (lucky for him) was the harddisk....

[elnegrobembon]

lol!! @ imac for idiots.

[simple11q]

He targets a certain niche of humor, but damn it's hilarious. Probably will be outdated tech humor in a couple of years, the way IT is advancing.

[BonesTheCat]

Great stuff.

[OM3N1R]

Where's the mouse on my Ipad?

[djmaxmv]

hahaha plan B LOL

[Fotografens]

This is sooooo true hahahaha

[vindicator6]

All of this is true, which makes it so funny. Wes did his first video back in 2001 & had our entire help desk staff laughing so hard, our ribs hurt.

You won't get most of this unless you actually worked in a help desk environment. We actually had ones worse than his imaginary call.

[Wiebe55]

0:27 LMAO!

[Reoh0z]

Plan B... Epic WIN!

[thebinarydragon]

I live in a family of twelve o'clock flashers. And I used to work at Staples for my first job and we DID have someone using their CD-ROM tray as a cup holder. I thought she was joking but was dead serious and wanted us to replace the drive because the owners manual did not mention that the CD-ROM was for discs only. I had to turn her over to a manager while I went to the stock room and almost passed out from laughing so hard. Internet Help Desk, I feel your pain!

[Proud2playitloud]

lolol. I haven't heard anyone say "12-o'clock flashers" in a long time. I used to say that all the time and no one knew what I was talking about.

[TheRiker1982]

"...there is nothing that beats the adrenaline buzz of configuring some idtiot's ADSL modem, even know he's running Windows 3.1 on a 386 with 4 Megs of RAM!"

*ROFLMYASS-OFF*

[Sky14657]

think most people didn't understand that joke :D

i was in helpdesk long enough, this jokes really aren't jokes. including someone calling himself a vet and a pro working for 8 months. sometimes i don't know if i should laugh or cry, so true all this thing...

[TheRiker1982]

That's the point. Worked long enough for support/tech assistance in internetworking, too and often people who were calling sucked through simply being a 'pro' with no nearly knowledge what a damn router is. They all should read wikis or books and learn about it rather than place the same question on and on...

[internetTOUGHGUY1000]

it is your job to know, not theirs

[Sky14657]

yeah, every helpdesk has his crystal ball to get what problem the user has. But there is only one and the whole helpdesk has to share it. So sometimes it goes wrong....

People are able to make such silly mistakes even experienced helpdesk employees can't figure out. Almost every helpdesk has a list of people that aren't able to plug in a wire or doing something similar - not to talk about pouring coffee over the keyboard and so on.

[Sky14657]

bad we didn't have the right to put customers on hold that much. we would have been fired the next day :) but i got some lessions from this vid xD

[MissTanya]

LMFAO This is so true

[plizzo]

I've had my share of calls like this. But I don't think anyone comes close to one a coworker had. After his customer telling him repeatedly "the CD won't load", he finally found out they meant physically. Trying to insert CD vertically into a horizontal drive. I remember it well. He put them on hold and semi-shouted, "You! Out of the gene pool!" Glad I wasn't on a call or my customer would have heard it

[mcgenetics]

humm.. I call Bullshit.

[djsting]

i did tech support for a computer company. This is so accurate...and yet so sad lol

[mrtheoden]

Sadly, this is very much true. Working for an ISP, I see this a lot. Then there's the people who think they know what they're doing, but don't, and ignore your instructions and do their own thing...then there's the plain rude customers who always think that they're right and make demands...

Dave

[LowStackTom]

the IMac was specialy created for mums and dads, roflmao !

[rricci]

@LowStackTom The line is "The iMac was created for idi...Mommies and Daddies

[watchforfinger]

my wife works for a internet help desk and it really is like this i know because she works from home and thats all i hear when she is working......screammiiinnngg!

[cthulee]

Most overpriced piece of crap. hmm. Is that really what the sales department wants you to say?

[0x4a4f45323632]

On the other hand, sometimes reviewing another agent's notes is sometimes scarier than anything the customer has to say. ranging from the wacky:

"d/c cx to reduce avg call time"

or the more common:

"no sync

i dont know what to do

refer to vendor

cold xfer to dell"

and other such poor excuses for detailed troubleshooting notes.

[mrtheoden]

hahaha. That's a gem.

Dave

[TheEggsanonymous]

I don't know you, and i know this is a HUGE assumsion but i don't think they really thought that was for coffee. If they were that ingorant, not stupid, they prob wouldn't have purchased a computer. I LOST THE GAME! dang

[pemils]

I laughed so hard, I scared my mom... :D

This vid totally describes what it feels like to be a tech support guy. I know, because I've been working at an internet helpdesk for 3 years now.

Users are just plainly stupid. They can't read they don't know what an icon or menu is, they don't know what programs they use, they even don't know what's the difference between the internet and their web browser.

And "the child knows it better" is typical too. :)

Btw, i use mute instead of hold.... :D

[TeamKilday]

I work in Change Management and we get the same problem with people not knowing how to use one simple program to log their change and incident tickets. They would rather make a call and get me to walk them through something than actually try to figure it out first before calling. People are idiots.

[LowStackTom]

@TeamKilday

thing is: if ur customers weren´t idiots, u´d be out of work ...

[mrtheoden]

It's not so much that they're idiots, it's that they don't *learn*. They'll have a problem, or make a mistake and call for assistance. They'll have the *exact* same problem 3 or 4 times and still not learn. And still call. After a while, it gets annoying. After 2 years on an Internet helpdesk, I still have (mostly) the patience of a saint.

Dave

[McLovely13]

I'd like to apologize to all the tech people whom I have annoyed the shit out of.

[ccol4him]

On the other hand, it's great if you can understand what the tech support person says, some calls go to India and other places.

[maxmouse12345]

It's all so true.

[marodi04]

The best :)

[palita007]

The best ever!! GREAT, A++!

[try0003]

Go buy a mac... xD

[silverfuck]

Why did he shave his head?

[rricci]

@silverfuck He didn't shave his head. He pulled his hair out out of frustration over the IDIOTS

[derschatten82]

hilarious! ^^

[SrtRacerBoy]

Three Dead Trolls In A Baggie

[3BallJosh]

as a tech support rep myself, this brought me to tears

[TangomanX2008]

yeah, I think this skit conveys the essence of what its like to be a tech support/help desk agent. Every agent will have several stories of THAT call. My favorite memory is of an angry billing person who was upset because her software was not working and was not letting do her medical billing. It was a serious problem, brought her office to a screeching halt and she had to let her staff go home early for the day. The solution to the problem was to press the "Num Lock" key.

[3BallJosh]

Holy shit that's awesome! Yes, I get calls like that on a very regular basis

[HiatusLucari]

@3BallJosh Of laughter, truth or wisdom?

[3BallJosh]

@HiatusLucari all of the above

[Hebertsfelden]

@3BallJosh ME TOO! There is no harder job than being an Admin!

[colmonhs]

Wow!

This guy is good.

[SinSinSation]

hell everybodys complaining, because all the peopla who call an internet help desk are idiots... but that guy in the clip did the right thing... he actually made something really good out of his anger xD

>love it although i dont know much about computers myself... ^^

[suomivum]

I remember this all too well. I want to get past those two years of my life.

[oujda040]

ive worked on a helpdesk for 10 months and i gotta say sometimes we fucked up bad but a lot of the times the callers were just fuckin idiots

[drkooper]

continued from above

But this one went for long. After about 50 mins and resetting the password 3 times still she wasnt able to login.

My team leader was breathing down my neck as to why it is taking too long. Even the quality control guys were asking why is it taking so long.

Then an idea struck me. I asked her

Madam, can u tell me is the letter Q on your keyboard next to TAB button. She said NO,

[drkooper]

I have an experience like this. I used to work for AOL and am on the call and an old lady calls in.She says that her password is not working says its incorrect. I do some verification and reset the password, set it to "welcome". Asked the old lady to log into her AOLaccount and enter the new password. She says its not working, checked the CAPS LOCK key thing. It was alright but still she was not able to log in. The password calls are usually over in 3-4 mins.

[Sjoram]

20 mins to double-click a desktop shortcut is my "record" ....and they didn't even manage it - I gave up in the end and sent someone out to it!

[Manu404]

I'm belgian, and i've work 6month for an internet provider at the Helpdesk services. And you're right man, it's exactly that. Client are stupids. One time i've hear a client who said :

Client : Hi, i havent got internet

Me : Ok, just a minut, i'm watching

Me : Hum, mister, is the computer on ?

Client : I Can't I havent got electricity !

Me : ... --'

[Shalakadilia]

"We have a serious 12:00 flasher here." HAHAHAHA. That is the best.

[TommyTEmmanuel]

every word he says... so true!!..

[thegift336]

Yeah strese55 that IS very frustrating lol. I can't even estimate how many times I've heard "I'm not tech/comp. savvy" UGHHH And that before I tell them to do anything. That's what really pisses me off.  You don't have to be savvy for me to tell you every single thing to do u idiot!!!...all you need is a functional brain, I'll take care of the rest lol

If it wasn't for my mute button I think I'd be in a mental institute(no disrespect).

[Explicitnice]

I love it!

[strese55]

ha ha but it is real i am in helpedsk and 99.99% of people that call are stupid and they don't know anything and dont even whatn to learn and that is the most frustrating thing

[Explicitnice]

that was so funny hahaha

[windsorhelpdesk1014]

This basically says it all: "a big black nothing... oh yes its all my fault."

[esmeralda1007]

Probably he has a Mac

[FrenchToastMan]

The guy on the right at 2:38 is SO ANGRY lol...must be one of these dumbasses.

[superc]

he probably needed to pee

[MurderDollxJuul]

hahahahahahaha XD love it!

[izrodaivan]

it may be,any idiot upload this video (puke)

[MiaTakahashi]

That was hilarious. XD

[rricci]

`Definition of classic: Something that you don't tire of. See also Internet Helpdesk

My favorite line is the Imac line

[jcdenton7]

The iMac line was especially good.

[avmf8]

This may be true if the user is a dumb ass but when I try to get tech support it always ends up the same way. I find out I know more then them hang up and fix the issue myself.

Though I can say some people are dumb asses to it goes both ways though. That is why this vid is off some customers are morons and some tech support are morons.

Especially if the tech support is from India which most these days now are.

[stepheneveriss]

I need to quit my helldesk job, i know this because i noticed that Microsoft Outlook, is not Microsoft Outlook Express. Its Microsoft Outlook. :/

[liam12360]

lmao imac!!

[oo7imp]

my too:/

[Allabaster84]

I'm sitting at my terminal right now doing that.

[porkypine2]

Ahahahaha I LOVE this! I WORK on a Hell Desk! So I know exactly what he means! lol All the techs love this one. :0)

[bongman4ghz]

386 with 4mb of ram hahahahahahahahahahaha

beth when you dady says the computer is not working tell him its broken ahahahahahahahahahahahahahahah­aha

[XflamingwingsX]

sorry can't spell its *hsi, their, took and gets...lol (didn't read before i posted)

[XflamingwingsX]

ugh...i used to work in tech support for his and video and there are some people out there that are just like that its sad. i had one person call in and there internet wasn't working and it too me at LEAST 45mins to explain to her how to get to yahoo or google...and also how to use the address bar..10 hours of that get to be a pretty long day :S

[catalinavindas]

It used to b my job too until I got promoted, Thank Good!

[dellguru1]

he recycles his own jokes... He did this in a different skit.

[P0IS0N]

brilliant!

[zstarch]

This guy reminds me of the early stuff Bob Newhart did! Listen to some of his old telephone routines and see.

Yes I am a senior citizen! I actually owned an Apple IIe! And a first generation IBM PC!

[katherinefreak]

Yep. Anybody who's provided technical support has experienced people like that. Real example (and I've had this same situation about a dozen times, sadly)

Client: "I'm typing in my client card and it's not showing up in the box."

Me: "Press the "Num Lock" key."

It happens so often that we refer to them as the "Num Lock Key" calls.

[sekkingu]

fake

[zolis2x]

Yeah..Someone had to say that too...

[jazzzjackrabbit]

this is from a movie. big or nothing..

[zeldaofarel]

You may wonder why some people have internet. I wonder why some people have computers. I mean, I work at a helpdesk and I'm not even surprised anymore if someone doesn't know what the "Start" button is!

[Poofr]

Just as there are stupid users, some tech support are just as gullible.

[Yohsfan]

so fuc**** TRUE..some internet "user" are so dumb, you have no idea why they even have computers, let alone internet...

[Intosia]

true true true true true true true

[ryansjokes]

well i love thant

[JustBeQuick]

haha I like :)

[charliegrs]

HAHAHAHAHAHAAAA this is hilarious. i just walked off my tech support job a few days ago. this is all true i kid you not.

[dtgordon25]

I worked for earthlink and this is absolutely 100% true, couldn't be more spot on.

I watched this video over seven years ago during my training. Absolute Classic. Still True.

"Can you see me?"

"No maam, please move your head a little to the left"

[exapplerep]

This is a really old video. Still brilliant. Still ROTFLOL funny. Wes really captured the essence of being on that end of the phone (which I do every day). Love my clients but, wow, sometimes they are dumber than dirt, eh?

[familiarfeeling]

Yip, I can certify, this does happen. Right on the money. Good job.

[matteocisilino]

Wasup if the internet is broken ? :D

[Ssssh1984]

LOL This is funny, in fact words can't really express it properly.

[joeyklerkx]

This stuff is pure gold. I work Internet Techsupport (currently ;)) and this stuff is no exageration of the type of clients we sometimes get.

[glorbnebula]

The end bit is so true if we ever need to call a helpline. My dad always ends up giving me the phone