Are you trying to use a third-party maintenance kit? Xerox does not manufacture mk's with orange rollers. If so, that could be the source of the problem. We have seen cases where an out-of-spec roller (inside the kit) could result in stalling of the process motor or drum. This would impact the timing of the paper and cause the machine to report a jam. However, to really determine what is happening you should contact the Support Center and let them know what jam codes the machine is reporting.
clean the rubber rollers that picks the paper out of the paper tray..it should do the trick..water and soap:D
jonathan1234ish 4 months ago
Are you trying to use a third-party maintenance kit? Xerox does not manufacture mk's with orange rollers. If so, that could be the source of the problem. We have seen cases where an out-of-spec roller (inside the kit) could result in stalling of the process motor or drum. This would impact the timing of the paper and cause the machine to report a jam. However, to really determine what is happening you should contact the Support Center and let them know what jam codes the machine is reporting.
XeroxSocialSupport 5 months ago
Ouch, um, thanks for sharing??? We're passing along the video to see whether there's an explanation.
XeroxCorp 5 months ago