London Underground Abuse Video

[tashdog1]

well william i had to use the under ground train to go to raylighs town in essex

to an aquatic store to bring back my 2nd 3,foot-36inch leopard eel back and 14inch lionfish back to southampton near bournemouth and the staton guard would not let me on the under ground train and the ell and lionfish were only in this bag, HA HA MATE when the station man guard went into the office i saw another station guard it was coloured lady 28 years old with outher grade looking hair and she let me on liked f

[vanhool100]

Youd definatley like to know more??? why? what does it have to do with you , a bloke living abroad??? I also note you have chose not to mention the part at the end wher the man says , ' we should throw him under a train' why dont you mention that? and is that not aggressive?

[kensington25]

@vanhool100 And why not? :)

[richbdd01]

My take on this was that the employee should have been severely reprimanded NOT sacked and perhaps retrained. You have to take everything into account! Some people make out of character misjudgements at stressful times in their lives and losing a job could push someone to the limit. If, however, he showed no remorse, then perhaps dismissal is more understandable.

[kensington25]

@richbdd01 I agree with you. Two sides at least to every story :)

[MintythecatIsABeast]

we have some really stupid people who use the underground system in London too.

a particular specimen decided to push me today because my near empty bag touched him :D

Madness.

I have never had just s crummy time of it as when using the London underground in comparison to all the other cities I have spent time in for any duration.

[kensington25]

@MintythecatIsABeast I know exactly what you mean :)

[matthewrcope]

Agree with you, Kensington

[kensington25]

Thank you Matthew and much appreciated :)

[paul13467]

Jonathan Macdonald's concerns appeared to be more of a revenge mission to me rather than a concern as I have noticed when he was being interviewed both by the BBC and ITV.

As A Customer Service Assistant, I find the general public much ruder than how they have been described to me by those that have been working for the railway 10+ years ago.

I am not defending this employee, but what I am saying it takes 2 tango and it wouldn't surprise me if that was the case int his particular situation.

[paul13467]

The facts that surround this situation are as follows....

As shown in the byelaws, passengers should not be attempting to board of alight trains when the doors are about to close....this is a byelaw breach aswell as a basic safety precaution.

This might explain why Ian wanted the passenger to see the police officer as they can fine passengers in breach of a byelaw.

If I was in that situation, I would of told that passenger about the byelaw breach,

[paul13467]

Our conflict avoidance training is not difficult to follow because it covers rational complaints as opposed to irrational complaints.

I had somebody complain the other week about the train toilet being out of service, despite the fact their are 2 on the particular train he was refering too.

I replied, we can either have the train in service, or take it out of service to have it repaired...which of the 2 sounds better to you?

[paul13467]

**there

[kensington25]

I totally agree. Definitely two sides to this and yes as I said it does take two to tango. Good points and thanks for making them :)

[friendlyhipp0]

Sensation! Read all abahd it!  Man calls other man a git! Read all abahd it!

My god.

[kensington25]

Lol I know. It is all a bit of a storm in a tea cup :)

[jonathanbain14]

how did he get off lightly? im sorry what are they going to do? you disrespected me, im going to throw you in jail? nope. im sorry but if the man had commanded him to lie on the tracks and he didnt, would that count as dissobeying advice? hes telling him to not get on a train, maybee he needed to be some place, as you do when you go on the tube?

[kensington25]

Lol telling him to lie on a track is quite different to telling him to get off a train and speak to the police lol :) Let's be rational. I am sure he needed to be some where. Hey we all need to be some where at some point. Where he needed to be was talking to the police at the station. He was advised to do that and he ignored that advice. The employee may have over reacted but so did the passenger by ignoring him.

[jonathanbain14]

no but you dont get me, if it was his job im sure he would rather just get on the train and not waste 1 hour talking to police for no reason, if it really was such an important matter, he would have stopped the train. and you heard him under his breath saying sling him under the train, didnt you?

[kensington25]

Yes but it is not the passengers call to make. How do you know he would have been talking to the police for no reason? Few people are disputing that the employee was wrong to say what he said. What we are saying is that both people are in the wrong. It looked a pretty important matter to me and as I say he had to balance stopping the train with holding all the passengers and the Tube Line up. There is a bigger picture :)

[jonathanbain14]

you seem obsessed over this idea that there are two sides to this? either way, regardless, the guy is a customer, and the arsehole, is an employee and has no right to stop someone from boarding a train, as you will realise he only gave in because he KNEW he was out of order. there are no two sides to this, watch the passangers reactions, everyone is discusted at the rudness of the employee. you cannot say oh the man did stuff wrong, he did not, he simply knew he had a right to board the train.

[kensington25]

There are indeed two sides to this. Watching the video nobody seems that shocked. I lived in London 29 years and Londoners get used to this. As an employee of London Underground he has every right to stop someone from boarding a train. By ignoring the employee's advice the man did do wrong. Part of the agreement you enter into when boarding a train is that you obey the advice of an employee. By not doing that he was potentially endangering others. Both were at fault and he got off lightly.

[kensington25]

I suspect the only reason he did not remove him from the train was because it would have held up the train and caused further delays.

[jonathanbain14]

well there wasnt because if the man was disobeying the rules, its the responsibility of the staff in their job to follow through and ensures he complies, the man didnt because he knows he has no right.

[kensington25]

Not at all. They have to balance going to get him with holding up the whole Tube Line and delaying everyon which is costly. The man was clearly disobeying the rules as he was being told to do one thing whilst doing the opposite. He was putting others in potential danger which is not on which is why I and many others have little sympathy for either the empolyee or the passenger. Either way the passenger got off very lightly and should count his lucky stars.

[jonathanbain14]

apparently the man got off the train slowly, the doors closed on his arms and when the guy got out, he was told to "get behind the yellow fucking line" when he asked why, the man said "because theres a fucking train approaching and everyone needs to be behind the fucking line". then you see the next train pull in basically, and thats where the video begins, watch the full video, at the end he mumbles "fling him under a train". this man deserves his sacking and should have it on his refferal.

[kensington25]

Both were in the wrong. The employee was out of order but so was the man who ignored his advice to speak to the police. If he had listened all this could have been avoided. Both are at fault in my view. Sadly we do not see what was said and what happened before this was filmed.

[friendlyhipp0]

kensington, use the link on the original clip to the poster's blog you will see that he gives a completely biased, account.

He exaggerates the passenger's age to whip up the mob, he implies he could only move slowly, but (see how he beats most others onto the train); he accuses the csa of swearing; he claims to have seen the whole incident but gives the csa's height as 5'6'' to 6'0'' (very reliable); he crows to the other csa "he'll lose his job over this".

[kensington25]

I totally agree. I too read his account and saw things that did not add up :)

[fehquig]

The whole picture including what went on with the employee before he ever saw the passenger would be helpful because sometimes it takes a series of events, many little negative things which by themselves could be shrugged off, to compound and add up on top of each other enough to bring someone to the point of cracking... I know it must be stress related.

[kensington25]

I totally agree and good point :)

[Gigolo8]

And now a rousing Karaoke version of "Maybe it's because I'm a Londoner" by Maestro William hehehe

[kensington25]

Lol or the Lambeth Walk. Cor blimey guvnor!

[Gigolo8]

I"ll stick to "SHow me the way to go home" wiht authentic drunkeness hehehe

[ProcyonAlpha]

I use the London Underground everyday and i agree with you, i think that some of the details have been blown out of proportion to sensationalize the story.

I too would love to know what happened before the video :)

[kensington25]

Thanks and yes I too think it has been some what sensationalised. the staff member was rude but the passenger was at fault too for not stopping when asked. Definitely two sides to this and more to it than meets the eye. Thanks for watching :) PS: I actually miss the Tube :)

[ProcyonAlpha]

Yes, the tube does have it's downsides, overcrowded, overpriced (Boris just raised the fares!), no air conditioning etc, but there's just something about the London underground, i think it's the history that does it for me :)

[kensington25]

Me too. It has a charm and I miss being able to have to wait only two minutes for the net train. All nostalgic now :)

[saintfletcher]

He was just doing a Ramsay. The tube can be aggressive, and the passengers didn't seem to care. I have seen far worse behaviour from Connex workers on the British Rail system throught Bromly and Hayes, who said over the lowd speeker to the school kids "You all fuckin shut up or we go nowhere". The train just stopped and he called the police as he wasn't coping with the noise from the kids. It was nearly a roit. The police told him to get another job and ordered the train to move on.

[saintfletcher]

I heard various stories from Connex around London like this with drivers just stopping as they get pissed off, and everyone is help up, and they tell the passengers off. This case, telling children to "fucking shut up" and leave them late after parents could collect them, I think is beyond being impolite. Nothing was said on the media. I little language is of little significance in London if people get there on time and they are safe. Polite? haha!

[kensington25]

I agree. Londoners are made of tough stuff. Hey we survived the Blitz :)

[kensington25]

I agree Fletcher. I think his behaviour was unprofessional but I have indeed also seen far worse. The Tube can be a very stressful environment at the best of times. He over stepped the line but as you say commuters and passengers also have a responsibility to act responsibly. In this case neither the employee or the particular passenger did. Also as you rightly say the other passengers did not seem to be that shocked. Just an ever day event that happened to have been caught on camera.

[Gigolo8]

IF a train was meant to go underground it'd have teeth and claws like a mole....... hey I prefer natural caves to manmade ones hehehe

[kensington25]

Hear hear. You tell them Geoff :)

[Gigolo8]

I meant ACTUAL limestone caves etc, or were you being clean in thought and word this time? LOL

[kensington25]

Lol for once :)

[Gigolo8]

Honestly, is Oxford Street THAT clean nowadays?  LOL

[kensington25]

Exactly we do speak from what we see and what I see is a passenger clearly ignoring the orders of a member of staff to not board the train and speak to the police. As commuters we have responsibilities which this commuter ignored and negated. One of the conditions of carriage is that you listen to staff at all times. The employee was way out of order but so was the passenger and that is evidenced by this video. Both are at fault and are to blame on the evidence of this video.

[kensington25]

All the above is in the video. Hopefully witnesses may come forward and there may CCTV footage but clearly not all the blame lies with the employee as we as passengers have obligations to listen to staff. This passenger appears to have ignored that obligation. Both have responsibilities. All this is, of course, in the video and so far much though not all the coverage has been one sided and from I can see not very accurate.

[sunsetlover]

Great video, Thank you!

[kensington25]

Thanks so much for watching :)

[jedioftime]

What did the passenger do?

[kensington25]

He was asked to not board the carriage so he could speak to police regarding an incident involving the carriage doors. He ignored the staff member and boarded the carriage.

[kensington25]

Yes and no. He certainlydid go after him but is not allowed to physically stop him except in very extreme circumstances. The Tube worker overstepped the line but so did the passenger by not obeying his advice. Potentially for what ever reason that passenger could have put other people at risk. We do not see what happened before the clip. There is more to this than meets the eye and at least two sides. The clip is certainly not as extreme as I was led to believe before I saw it.

[kensington25]

The passenger should also accept some responsibility and equally could have avoided a scene by not getting on the train when told not and spoken to the police as suggested. I too have viewed a few different videos of this and so far my conclusion so far is that both are at fault and that there is also more to this.

[leeandjaydenshow]

we didnt see all of this so we dont no the full story if why this happend! lol great video :)

[kensington25]

Exactly. I agree totally. There is a bigger picture.

[littlegalah]

I was thinking that it was bad from whats going around but its not.

Don't sack the guy over it, it shows that the old guy walking off and getting on the after he was told not to. the rail worker has the right to stop him from getting on the train it part of his job.

[kensington25]

I agree Alan. Whilst I think the employee had no right to verbally abuse him I do think there is more to this as you say. The passenger also should not have got on the train when asked not to. Certainly two sides.

[littlegalah]

The funny thing is I don't think the it was abusing the old guy. The tone was up in volume but look at the noise at the station.

The man has a job to do and the old guy DID NOT comply! how many time was he asked befor the video started?

The employee never said the "F" "C" "P" "S" words. How do we know the the old guy was not a dirty old man grabbing girls? We don't. I the think we need to know a lot more be for I make the jugment about the employees rights on this.

[kensington25]

His phrasing was certainly out of order but not his tone. It was as you say a loud station. You have to talk loudly or even shout to be heard on some stations. As an employee he should have used more professional terminolgy, Calling someone in a public place a jumped up little git is not professional and is abuse. He could have phrased things much better. He came across badly. However, the passenger should also have not got on that train and this could have quite possibly been avoided.

[littlegalah]

You are right.

So was the station employee the guy is a little git and knowing that it shoud have gone unsaid. It was at the end not the start. I would have called him a lot more than a git "MANY BAD BAD BAD WORDS".

[kensington25]

Many indeed :)

[MattAndJeffShow]

5*****

[kensington25]

Thanks guys :)