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Great advice!
The only thing I'd point out that Gene does not mention is the fact that a growing body of high-quality open source solutions is available in addition to commercial products.
Since in most cases you need to hire a team (albeit a small one) to install and configure your new solution whether it is OSS or commercial- you're still expanding the economy while you improve your own business.
(full disclosure- my company, Global Era, installs and customizes OSS solutions)
chivas3 2 years ago