How To Outsmart Customer Service

[daythom7]

internet nope dont have that

[TheStuartWallace]

ALL CAPS RAGE.

[JackTheNinja11]

I love is Dracula hair cut... it fucking rocks

[iamsuperrandom]

get braces fag

[Cowapple7]

why do you need a nife

[JYK1002]

I THOUGHT THE COSTUMER WAS ALWAYS RIGHT!!!!!!!

[krein511]

@thebrownspider I Still Get Paid, You Must Be One Of Those Customers With Issues... Mental Issues

[reynaduterte]

where can i buy even temper?

[krein511]

I Work On A Call Center... And I Dont Give A Shit About Customers Taking Business Somewhere Else... The problems I Cant Fix Are Always Related To Stupid Consumers... If You Want Results Stop Crying And Be Smart...

[thebrownspider]

@krein511 You don't give a shit about capitalization either, it seems.

[MrCanadianComedian]

Companies don't want high volume per hour. At least not customer service. The guy manning the line wants everybody to hate it so they leave him alone. Corporate cares though.

[SOSspecialdlover]

1:41 tats wat she said

[MadDogMeh]

I told Rogers there service was shit and I'm going to Bell, and they said fuck off. I went to Bell.

[Pink1Unique1]

If you dont say the right stuff they put u through to a person anyways

[NERFPICTURES]

My dad always threatens to take his bussiensss else where.... they gave him like a new rogers box with more than 1000 channels and it was a pvr 2!

[KerryDoan]

1:40 the guy jizzed in his pants

[justinzDK]

I work in customer service and most of this video is useless. You ask for a supervisor and I will tell you I am one (with my boss's blessing). If you refuse to hang up and I'm watching my call time, I am allowed to disconnect. Want corporate's phone number? I don't have it (seriously). About 90% of the people who call have caused their own problem and expect me to clean it up, that's why customer service reps don't respect customers. That job will make you lose faith in god and humanity.

[JoshuaFBarragan]

@justinzDK if your not part of the solution your part of the problem.

[MrUnknownPaper]

Is that a Mexican?

[BarneyIsWithUs]

i don't have internet accessmthats why i can go on youtube and watch videos

[llamafan345]

lol if u noticed that knife was cutco. I just bought those brand of knives.

[bigsisbeast]

I was mad at Sony yesterday with my ps3, online got a bug, wanted to smash it, but today was better

[tursiops33]

Well calling again and hope you'll get better service from someone else, is just non-sense. I worked for CS during a few years, and we got this trick a lot, and we also answered that it doesn't matter who you talk to or how many times you call, the answer will be the same from everyone.

[MereLee]

Specially if you have a database of the costumers and can leave notes on their accounts...

I worked at a call center too and we used to write high priority notes saying something like "This customer has been educated about ____ and insist on keep calling even though he was explained that ___" So the next representative to take the call will see it and resume to give the same answers.

[olstar18]

@MereLee Another 4 calls to get them to admit the registration server was down and had been for several weeks he then immediately hung up on me. The next guy however when I mentioned that the server to registry had been down for a while finaly was willing to take put in the registration for me since the customer side was what was really down and I got to have my 360 replaced.

[olstar18]

@tursiops33 Not necessarily. When my first 360 had a case of red ring it took me a month to get them to send me a box. Was limited on when I could call because of how long just navigating the 'labyrinth' took and having to go to work so I couldn't call often. I believe it took me till the 4th or 5th tech support guy to get past the 'tests' to prove it wasn't red ring and find out that signing up for xbox live did not register the system.

[iankravitz]

Here's what I do:

1. Do internet search for the CEO's name, and address of the corporate office.

2. Write a letter to the CEO, explaining what the problem is, what's been done, what's not been done and the results.

3. I begin the final paragraph with, "Therefore I respectfully demand that you take action in this matter." I tell them what I need done.

This method never fails! I've used this method with telcom companies, large corporations, and even with a state government department.

[rayzrblayd24]

Get a headset or speakerphone to reduce neck strain? What the fuck has Howcast come to??

[ligerwolf]

lol 2:40

FSOL hahah

[annmer99]

these are terrible tips

[sosplz987654321]

0:12- 0:41 sounds like little big planet......

[fr0z3nsky]

FUCK AMERICAAAA ROFL

[rayzrblayd24]

Fucking arab!

[Routanne]

@rayzrblayd24 fucking ninjas here also... fucking fuck ARGHH!

[RavishingRedheadd]

he is wearing a really weird sweater lol

[gnarkill1524]

wow i can cut an apple with a playing card and this guy cant even cut one with a dull knife. what a noob!

[xc568]

@gnarkill1524 damn straight

[Routanne]

@gnarkill1524 Fucking ninjas...

[Shayna6278]

@gnarkill1524 ya, okkkkk and a dull knife is not sharp. He wasnt even trying to anyway. He was being "evil"

[Vaclover1]

@gnarkill1524 Well, why do you think that he calls customer service?

[ruoyu10]

how to tell if a howcast vid is retarded

you will need:common sense,a brain

step one:watch the vid

step two:use your common sense

and dicide

did you know?:99.99 percent of howcast vids are retarded

[stupidkid1337]

@ruoyu10 man ok look on hoecast how often does a good howcast actual come? prety rarely but the =y happen so would you rather sit and wait for months for a howcast or would you rather watch others in between?

[oliva8585]

LMAO that's so funny haha you should definitely have a howcast vid of your own.... hahaha :P

[OscBenjDobsLilOwners]

decide*

[Scrawlding]

They'll all be great typists one day.

[Costoffplus]

that guy has nice glasses, i want to cum on them while he is talking

[totisrolls]

o_O

[burton1221]

RAGEEEE!

[767hellokitty]

Im pretty sure you have a computer with internet acess to be watching this video....lol

[palejosh1883]

all americains have aids thats y we rule

[fr0z3nsky]

AGREED

[souljasai]

would make a gr8 prank call

[fr0z3nsky]

fuck americans! those stupid fucks dont even know what hockey is. fuck those stupid americans they should all fucking get aids and DIE.

fuck you america

[GusFrantez]

looks like someone's a little jealous they got beat at their own sport.

[alphakill1]

@fr0z3nsky

lolumadbro?

[videomissionary]

RRRRRRRRRAAAAGGGGEEEEE

[KonaKoo]

Toyota, *cough.

[CollegeLoheart]

Yeah, I heard lots of recalls about that. Very dangerous shit has been going on.

[knifstrom]

I don't use the phone, i use e-mail. Normaly I get answer within two days and thats good enugth.

[ichigo96go]

haha

[luckynumber58]

personal threats ftw!

[Camo1000]

If a customer advisor can't help...they really can't help...asking for a supervisor will get you nowhere.

[JDinnerisready]

@Camo1000

exactly! i work for a call center

and i hate when customers think they can have a better deal or something by speaking with a supervisor.

[BermudaGreenNox]

With most systems, you can either press 0 repeatedly or press all the numbers on your phone. However, be forewarned! With some systems, doing this will put you back at square one and make you start all over again.

[Tomsriversmith]

@superglam92 Because it is not spelt with a o

[driftster99]

finally a video thats actually helpful

[Trollmaster21]

most call centers these days are run like shit by a bunch of idiots that are obsessed with stats than actually delivering good customer service.

[Pacalakin]

oh come on you cant honestly say THIS video isnt helpful?

[jifcharge]

clearly haven't worked in a call center.

[xxJoeCrookxx]

lol Xbox

[WTFISTHISTAKEN]

Ex-customer service rep here.

Everything was OK until #5. After #5, just rage and ask for retention/public relations (it's the same department). Asking for a supervisor is 90% of the time completely useless. They usually have the same privileges as a regular rep and they may give you some "candy" offers (like 50$ credit or 1 month free) to make you think you're "winning" the argument. We had a fake supervisor departement btw.

Public relations rep can actually help you, that's their job.

[Everyday1Normal1Guy]

its more easy to kidnap the boss his daughter or wife.

he will even help you with your bank account numbers!

[loneone01]

is this some kind of secret diss to CUTCO?

[chuyton]

right? thats what i was thinking when I saw the knifes before I even knew they were cutco

[NeroZero2009]

I've experienced rage watching this video. Make that 13% =[

[mancreep]

I dont see how threatening anyone will get results. You guys are lucky as hell. :)

[icecool1065]

My uncle Garry ALWAYS used to tell his Tv guy he was going to another company, and they kept lowering his prices.

He was gettin 900 channels for like 10 pounds a month. He pushed the too far though, and the guy said he was coming to get him, haha

They waited outside his house in a van. When he went out to the shop they came to his door and told his wife they were checking gas leaks or shit.

They ripped out his phone lines and and drove off, he chased after them down the street, LMAOOOOO

[soxredsox]

lmao really? hhahaha!!!

[hiddenmasterseeker]

@icecool1065 i whould have sewed the fuck out of each pearson who did that for tresspasing and property damaging then the fucking god damn compony itself if i were your uncle

[rickcheyne]

Don't start with minor issues. Service reps expect that your highest priority issue is the first one you're going to bring up. Don't waste their time with chit-chat either - get to the point asap. And before you call, RTFM (read the manual).

[ckellingc]

For most phone companies, call customer service and button mashing "0". That'll usually get you to a live person.

[Balgore8]

Why not threaten to take your business elsewhere? I always drop that bomb and threaten to go to the company's direct competitors... Problem usually gets solved right then and there lol.

[Voluptuousgirly]

Doesnt make the CS rep all warm and fuzzy to help you if you make threats to go to the competitors so ( at least i am) less willing to help you unless you are cordial with me then CS reps (the good ones) will try to work with you

[Balgore8]

Luckily the CS rep's feelings have absolutely no factor in the equation of customer service... Haha ;).

Although yeah, obviously if you personally piss off the person on the other end of the phone, they will be less likely to try hard to help you. Obviously they personally dont care if you go to another business...

[FlamesKnightX12488]

Very true, I'm a Tech Rep. And when people try to

personally "threaten me " by saying well I'm going to another company! And Its your fault, your going to loose your job" I really could care less, does not affect me at all, as long as i did all i needed its fine. I just laugh( when on mute! lol) I dont understand also why people feel if their pissed their going to get better help lol, it honestly makes me try less for them, certain things that are up to reps discretion. So people should learn.

[driftster99]

@FlamesKnightX12488 not true. when i threaten a customer service rep that i want to talk to there superviser they always get scared and fix my problem.

[FlamesKnightX12488]

Well you have not gotten the pleasure of getting a rep with some balls lol. If your nice to me, i know you have a problem and I'll do anything in my power to help, Key word "my power." but if your cursing, we do have a right to hang up, on you, also keep in mind we do have your account up, so we can leave notes to other reps, or leave special inst. to not give you credit and it has to be followed, at least in my company. My sup will not sugar coat you either, he especially hates being cursed at

[holland151]

This has actually worked for me plenty of times. If you can't get anywhere with the rep you're speaking to, get the call escalated to supervisors until you get someone that will help you.

[noregrets92]

"70% of customers experienced rage in the last 12 months"

i can imagine how they gained those statistics: "sir, now that you're yelling at me, would you describe your current state of mind as relaxed, conerned, upset, or enraged?

[iamm3lissa]

haha

[CollegeLoheart]

America whopped Canadas ass in Hockey !

LMFAO!

[halflife103]

true, but it is just like an American to rub it in. no?

i mean good job though.... i dunno how they won...

[CollegeLoheart]

Learn how to spell you typical European moron.

[halflife103]

Wow, your an idiot. Its the truth, and at least i didn't make a total fool of myself just now. For a country that say they are so down to earth, there sure are a lot of completely ignorant people. However, obviously you are completely ignorant to the saying "It's better to keep your mouth shut and be thought and idiot, than to open your mouth and remove all doubt"

ex. I am a Canadian, not European.

[CollegeLoheart]

Even worse. We kicked yoru ass in your own crappy sport called Hockey!

LMFAO GO USA !

[lamb445]

lol i watched that game!

USA USA USA USA USA !!!!

[CollegeLoheart]

Thanks

USA !!! USA !!! USA! lol

[acoustic905]

lol. we will see who gets gold in the end :)

[halflife103]

indeed XD

[acoustic905]

USA played amazing though.

[echo1v]

it's whooped bro, and yes we did. AMERICA, FUCK YEAH!

[Rebldoomer]

at first i thought this was supposed to be like a seinfeld thing, where jerry outsmarts the customer service in that one episode. so yeah but this is cool too i guess

[RiKKuXd28]

ummm...general knowledge??????

[EvilToaster77]

interesting, this could be helpful when done correctly

[SparkleDeath]

Having worked for numerous CS company's, I can say that this is not at all helpful. There are times when the said company you are calling is NOT taking their own calls and then places them on people who have not been properly trained to deal with their specific service issues. Or after a certain time (without always letting customers know) will roll the calls to an answering service who then can only take messages. So if i ever said to anyone there is nothing i can do. I was always 100% honest.

[bluebeans101]

fourth

[WOGI5M]

This video is so naive and incorrect. eg keeping the operator waiting for as long as possible is a stupid idea. howcast, you fail again

[1kingconan]

NOOBS