SteveMartorano

Best-selling author and speaker Shep Hyken shares tips on providing outstanding customer service.

Best-selling author and speaker Shep Hyken shares tips on providing outstanding customer service.

Best-selling author and speaker Shep Hyken shares tips on providing outstanding customer service.

The first part of an interview covering Janet's rich understanding of customer experience and management.

An interview exploring Janet's rich understanding of the managing and measuring of the customer experience; from her successful customer loyalty in...

An interview exploring Janet's rich understanding of the managing and measuring of the customer experience; from her successful customer loyalty in...

An interview exploring Janet's rich understanding of the managing and measuring of the customer experience; from her successful customer loyalty in...

Today's "video espresso" blog: Can grumpy customers become happy customers? http://screenr.com/vCl