John DiJulius: Customer Service Expert

John Di Julius, author of Secret Service: Hidden Systems that Deliver Unforgettable Customer Service and Whats The Secret, shares how the top custo...   more John Di Julius, author of Secret Service: Hidden Systems that Deliver Unforgettable Customer Service and Whats The Secret, shares how the top customer service companies in every industry consistently exceed their customers' and staffs expectations. They provide secret service through hidden systems that deliver unforgettable customer service. John is president of John Roberts Spa, named one of the top 20 salons in America. In addition, he is president of a consulting firm specializing in customer service and marketing. John Di Julius has built an award winning business around legendary customer experience pioneers.   less

Starbucks Customer Service

What happened to the customer always being right? Better TV's Brooke Carlson went in search of good customer service.

Journey to Excellence-Transforming Our Organization: Poud...

Rulon F. Stacey, President/CEO of 2008 Baldrige Award Recipient Poudre Valley Health System,describes how the organization has transformed on its j...   more Rulon F. Stacey, President/CEO of 2008 Baldrige Award Recipient Poudre Valley Health System,describes how the organization has transformed on its journey to performance excellence and the lessons learned using the Baldrige Criteria. This presentation took place in April 2009 at The Quest for Excellence® Conference. More info and transcript at http://www.baldrige.nist.gov/Video/QE...   less

Last Call - a telephone customer service film by Ross Shafer

This is a shortened preview video of Ross Shafer's HR training film on Telephone Customer Service. Great for training people how to answer, transfe...   more This is a shortened preview video of Ross Shafer's HR training film on Telephone Customer Service. Great for training people how to answer, transfer calls, relay information, and deal with angry customers. The full version also covers how to take phone orders. To buy the full length DVD, go to www.RossShafer.com   less

The Simple Truth of Service

Have you ever thought that a bagger can help you to build customer loyalty for your company. Watch this video you will come to know how a simple id...   more Have you ever thought that a bagger can help you to build customer loyalty for your company. Watch this video you will come to know how a simple idea can help to build customer loyalty.   less