CareforCustomers.com

by CareforCustomers

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11:18 Business Contract Basics CareforCustomers 34 views 3 weeks ago Here are some basics tips to help you put a business contract together. Signatures, Pricing, Negotiating, Payment Terms, Promises - Promises.
13:41 How Outsourcers Charge for Services CareforCustomers 315 views 1 year ago We explain how a Contact Center Outsourcer looks at their existing costs and some of the contract considerations needed for an RFQ response.
15:15 Contact Centre Budget - Complete List of Items for Your Budget CareforCustomers 536 views 1 year ago Here is a list of all the items you would typically expect to see in a contact center budget. Also some hints on how to track and forecast your budget for the coming year.
11:36 10 Ways to Ensure Your Contact Center Outsourcing Contract Goes Well CareforCustomers 394 views 1 year ago Thinking about outsourcing some or all of your Call Center or Contact Center?These 10 tips will help you with managing the relationship to ensure greater success.
12:32 Voice Analytics in a Contact Center. What to look out for. CareforCustomers 886 views 1 year ago Describes how it works, the different components as well as some common uses. Plus and overview of the positive aspects and drawbacks of voice analytics within a contact ce...
7:46 Contact Center Reporting - Improve the Understanding of Your Data CareforCustomers 1,021 views 1 year ago Use simple graphical trend reports to turn boring data into useful reports that get action within your contact center.
5:45 Call Center Management - Report Time and Quality Together in One Number CareforCustomers 1,620 views 1 year ago Here is an easy way to combine two important reporting measures (AHT and Quality) into one simple measure in order to quickly determine who are your best performing agents.
9:04 I Want to Be a Contact Centre Agent. Part 2 CareforCustomers 590 views 1 year ago If you are interested in becoming a Contact Centre agent then this video (part 2) will give you some information and expectations in training and what comes after training....
10:39 I Want to Be a Contact Centre Agent. Part 1 CareforCustomers 923 views 1 year ago If you are interested in becoming a Contact Centre agent then this video will give you some help in getting the job and will tell you what skills and training you may need...
5:17 Call Centre Management - Service Level Impacts CareforCustomers 1,022 views 1 year ago We explain what those numbers mean and the impact to your contact center and your costs when you run a high or low service level. Also provide thoughts on SVL for certai...

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About CareforCustomers.com

careforcustomers.com

by CareforCustomers

Latest Activity

May 1, 2012

Date Joined

Jun 29, 2010

Age

50

Country

Canada

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